Technical Support Technician

Description

We are seeking a proactive, organized professional with strong communication skills to provide technical support to users and assist with IT infrastructure. **Main responsibilities:** * Level 1 technical support to users; * Installation and configuration of Windows operating systems and software; * Configuration and support of hardware and peripherals (printers, scanners, and general devices); * Technical support for classes and meetings on the Zoom platform; * Basic support and maintenance of local networks (LAN/Wi\-Fi); * Tracking and management of service requests (tickets); * Assistance in preventive maintenance and continuous improvement of IT infrastructure. **Requirements:** * Currently pursuing a bachelor's degree in Information Technology or related fields; * Knowledge of Windows, software installation, and hardware configuration; * Basic knowledge of networking and videoconferencing; * Ability to diagnose and resolve technical issues; * Strong communication skills and user-facing support capability; * Organizational skills and sense of priority. **Desired profile:** * Proactive professional focused on solutions; * Ability to work effectively in a team; * Commitment to deadlines and quality of service; * Analytical mindset oriented toward continuous improvement. **Preferred qualifications:** * Prior experience in technical support and user assistance.