Monitoring Technician

Description

**Description of activities the professional will perform:** Manage IT events represented as alerts in the monitoring system and interact to restore service; Monitor IT devices; Monitor backup environments; Monitor database server volumes (disks); Open service tickets with providers in case of link outages or equipment failures; Physical Data Center checklist; Initial incident handling (1st level) and eventual escalation when necessary (2nd level); Request fulfillment; creation **Required experience, skills, and knowledge:** Monitoring tools (Operational and dynamic monitoring) (Dynatrace, ZABBIX, Grafana, AppDynamic, and PowerApp), Windows Server (Basic), LINUX (Basic), Technical English, ITIL, Network Architecture (Basic), Information Security (Basic), AD\-Active Directory, BACKUP (Basic routines) **Education:** Bachelor's degree completed **Experience required:** 2 years ### **Employment type:** CLT ### **Required knowledge and skills:** Monitoring, Information Security ### **Benefits:** Meal allowance, Transportation allowance, Life insurance ### **Department:** Government