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Job Summary: An intermediate-level professional focused on resolving complex hardware, software, network, and server issues, including preventive/corrective maintenance and ticket management. Key Highlights: 1. Level 2 Technical Support and Infrastructure Administration 2. Incident Management and Process Documentation 3. Opportunity for professional development in a dynamic environment Join Us in Building the Future of Mobility! At **AUTOMOB**, we breathe passion for cars. We are a 100% Brazilian company driven by talent, enthusiasm, and the contagious energy of our team members. Here, challenges become opportunities, and your voice has the power to shape the future of the dealership sector in Brazil. We are **leaders** in the industry, with a strong presence across the entire national territory. From light vehicles to heavy machinery, from financial services to insurance and car financing plans, we offer an integrated universe of solutions for our customers. With over **190 stores spread across 12 states and 65 cities**, we represent iconic brands such as BMW, Honda, Volkswagen, Toyota, JLR, Volvo, BYD, GWM, Ford, VW/MAN, Valtra, Fendt, and many others. Imagine yourself working with the largest brand portfolio in the segment nationwide, alongside more than 5,000 passionate and engaged professionals. At **AUTOMOB**, you’ll have the opportunity to develop your skills, expand your knowledge, and build a successful career in a dynamic and challenging environment. We provide comprehensive solutions for our customers — from vehicle sales to after-sales services such as workshops, bodywork, and painting. If you’re passionate about cars, eager to learn, and seeking a place where your ideas are valued, AUTOMOB is your destination! Join us and make a difference at a company that values diversity and inclusion in all its forms. Join our team and be part of a group that celebrates individuality and mutual respect. **Responsibilities and Duties** An intermediate-level (Level 2) professional focused on resolving complex hardware, software, network, and server issues. Responsible for preventive/corrective maintenance and ticket management; requires infrastructure knowledge (VMware, AD, Windows Server) and effective communication skills. **Main Duties:** * **Level 2 Technical Support:** Handling medium-to-high complexity support requests from users and systems, going beyond basic (Level 1) support. * **Infrastructure Administration:** Configuring servers (Windows Server), virtualized environments (VMware, HYPER-V), Active Directory (AD), file shares, and VPNs. * **Incident Management:** Proactive monitoring of tickets to ensure SLA compliance, and performing preventive/corrective maintenance on hardware and software. * **Documentation:** Detailed logging of activities and continuous process improvement. **Requirements and Qualifications** **Common Requirements:** * Completed or ongoing Bachelor’s degree in IT (Computer Science, Software Engineering, or related fields). * Solid prior experience in technical support. * Knowledge of networking, information security, and operating systems. **Additional Information** **PEOPLE ARE OUR BUSINESS — THAT’S WHY WE VALUE OUR TEAM MEMBERS IN MULTIPLE WAYS!** We offer the traditional benefits you already know — and go beyond them. Learn more! * **TUNED IN TO YOU:** Specialized 24/7 support for our team members and their families through a dedicated center offering psychological, health, social, family, financial, and/or legal assistance — all with absolute confidentiality. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Welcome Kit** for new mothers and fathers. * We understand how important children’s and teenagers’ education is. At **AUTOMOB**, we help with the purchase of the **school supply kit** for our team members’ children. * Our team members enjoy exclusive access to a **discount platform** for travel, culture and entertainment, services, gastronomy, education, and wellness. * Through the **AUTOMOB University**, our team members learn and accelerate their professional development — becoming true protagonists of their own careers. * We recognize and value our **veteran team members** who celebrate work anniversaries. Those with **over 15 years** of service receive a special mega event. * **Mom’s Corner:** A dedicated space located at our headquarters in Itaim Bibi and at our administrative headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. This private and comfortable area provides all necessary **equipment for expressing and storing breast milk**. **** * **Totalpass:** Access to a wide network of gyms and mental health and nutrition services, promoting healthy habits and overall well-being. * **Pet Love:** To care for your four-legged family member too, we include a special benefit for this beloved member of your family. Do you identify with this position? Explore our open roles, apply now, and join us in this company that grows every day. The dream that began in 1995 with our first Volkswagen dealership gained momentum and evolved into Brazil’s largest and most diversified dealership group. Our brand and product portfolio spans light vehicles — both new and used — agricultural machinery, yellow-line equipment, and numerous services meeting our customers’ needs. Today, we represent 35 brands across these diverse segments. Our devotion to service is part of our culture: we have a highly skilled team that shares our core values — PEOPLE, CUSTOMERS, SIMPLICITY, OWNER MINDSET, SUSTAINABILITY, AND PROFIT. In 2021, we began our consolidation process with the creation of AUTOMOB; however, it was in 2024 that we unified all dealership companies and operations under a single entity. Today, we operate over 200 stores across 13 Brazilian states, supported by a team of nearly 7,000 employees. Are you interested and ready to join our Group? Then **accelerate with us**! We are a diverse company that promotes diversity across all positions, regardless of gender, sexual orientation, race, religion, or disability.
