Hostess

Description

**Ready to take the front line of our stable?** If you have charisma, attention to detail, and enjoy delivering a **warm and welcoming service** right from the starting line, this position is for you! At **Grupo FIT**, the **Hostess** sets the tone for the entire experience: greeting our customers, organizing the dining room flow, and ensuring every journey begins with lightness and enthusiasm — like a perfectly aligned car ready for its first lap. Here, we value individuals who possess **presence, affectionate communication**, and **full focus** on the **customer**. If you’re passionate about hospitality, can maintain rhythm through organization, and shine with genuine enthusiasm in your eyes, **join us on the track!** The team radio is already connected. Now **we just need you** at the starting grid. Responsibilities and duties As a **Hostess** at **Grupo FIT**, you’ll be the primary link between our customers and the **gastronomic experience** we offer. Your main responsibilities and duties include: **Reception and Welcome** * Greet customers warmly and energetically, ensuring a light and welcoming arrival. * Manage the waiting queue efficiently and attentively. * Escort customers to their tables, maintaining order and smooth flow in the dining room. * Provide initial information about the menu and restaurant operations. **Flow Management** * Monitor table occupancy and communicate status updates to leadership. * Coordinate closely with servers and waitstaff to ensure consistent service pace. * Observe customer needs during the first minutes of their experience. **Operational Support** * Support promotional campaigns, activations, and special events with professionalism and clarity. * Maintain a clean, organized reception area meeting FIT’s presentation standards. * Alert leadership to any inconsistencies in flow or customer journey. **Requirements and qualifications** We seek a professional who aligns with our purpose and possesses the following qualifications: * **Organizational values:** **Discipline** that strengthens us, **Security** in every action, **Gratitude** that connects us, **Vibrancy** that inspires. * **Technical skills:** **Clear communication**, **friendliness**, and **proactivity** when interacting with customers. * **Behavioral skills:** **Organization**, lightness in public interaction, and **focus on operational fluidity**. * **Knowledge:** Completed **High School**, interest in customer service, **hospitality**, and **customer delight**; proficiency in other **languages** is a plus. * **Preferred experience:** Prior experience in **restaurant reception** or customer service is a plus. Additional information **Work location:** Heineken House at Parque Villa Lobos **Salary:** R$ 2\.481,44 **Benefits:** Transportation allowance + on-site meal benefit + tips **Schedule:** 6x1 (1 weekly day off + 1 Sunday per month). Employment type: Permanent CLT contract Compensation: R$2\.481,44 \- R$4\.128,78 per month Benefits: * Life insurance * Transportation allowance Work mode: On-site