Support Analyst

Description

Job Summary: We are seeking a Support Analyst to work on-site at a client location, responsible for ensuring the stability, availability, and security of the IT environment, providing technical support and implementing improvements. Key Highlights: 1. First- and second-level technical support to users 2. Administration and support for Windows, Linux, and Microsoft 365 environments 3. Focus on service excellence and continuous infrastructure improvement **About the Opportunity:** We are looking for a Support Analyst to work **on-site at one of our clients**, responsible for ensuring the stability, availability, and security of the IT environment. This professional will serve as the primary technical support contact for local users, ensuring operational continuity, incident resolution, and infrastructure improvements—always aligned with best practices in technology and information security. **Key Responsibilities:** * Provide first- and second-level technical support to the client's users. * Diagnose and resolve incidents related to hardware, software, operating systems, and networks. * Install, configure, and administer Windows and Linux environments. * Administer and provide support for Microsoft 365 solutions (SharePoint, OneDrive, Exchange Online, Teams, Intune, among others). * Configure and provide support for network infrastructure, including switches, routers, Wi\-Fi, and connectivity. * Support the implementation and monitoring of information security policies, such as access control, VPN, and multi-factor authentication. * Perform preventive and corrective maintenance on servers and storage systems. * Log, track, and resolve tickets following ITIL best practices. * Develop and maintain up-to-date technical documentation for the environment. * Identify opportunities for improvement and propose solutions to optimize infrastructure and support processes. * Work on-site, representing Qualiserve to the client with a consultative attitude and focus on service excellence. Requirements * Bachelor’s degree completed or in progress in Information Technology, Computer Science, Computer Engineering, Computer Networks, or related fields. * Prior experience as a Support Analyst, Infrastructure Analyst, or similar role. * Knowledge of Windows and Linux operating systems. * Experience administering and supporting Microsoft 365\. * Knowledge of computer networking, including basic configuration of switches and routers. * Knowledge of information security and access management. * Familiarity with ITIL-based incident management processes. * Strong communication skills, organization, and ability to interact effectively with users and technical teams. * Analytical, proactive, collaborative, and problem-solving oriented profile. **Preferred Qualifications:** * Certifications in ITIL, Microsoft, Linux, Fortinet, Cisco (CCNA), or related areas. * Experience with remote monitoring, inventory, and remote management (RMM) tools. * Experience in medium- and large-scale corporate environments. * Experience in the financial or banking sector.