The objective of the Junior Technical and Commercial Support Analyst position is to provide technical and commercial support to Ziehl\-Abegg Brazil's sales team, with a focus on the HVAC sector. This professional will be responsible for preparing budgets, providing direct customer support, and maintaining an efficient workflow between commercial and technical departments. In addition, the Technical and Commercial Support Analyst will be responsible for keeping the CRM updated, managing internal customer service, and supporting commercial projects, contributing to deal closure and strengthening the company's market image. * **Budget preparation and follow-up**: Prepare detailed budgets according to customer needs, offering appropriate technical solutions, and tracking the status of submitted proposals. * **Technical and commercial consulting**: Provide technical support to the sales team, clarifying questions regarding products, specifications, and HVAC solutions. Ensure optimal alignment between proposed solutions and customer requirements. * **CRM management and updating**: Maintain the CRM system with accurate customer information, negotiation statuses, and proposal and project tracking. * **Internal and external customer service**: Provide support to internal and external customers, responding to requests related to products, budgets, delivery timelines, and technical issues. * **Commercial project support**: Assist in managing and monitoring commercial projects from proposal submission through delivery, ensuring all customer requirements are met. * **Collaboration with the sales team**: Work closely with the sales team, providing negotiation support and assisting in developing solutions that meet both the commercial and technical scope of the project. * **Post\-sales follow-up**: Support the transition from sales to execution, ensuring customer satisfaction and identifying potential opportunities for improvement or new business.
João Silva
Indeed · HR
João Silva
Indeed · HR
