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If you have experience in **on-site technical support** and are seeking a challenge to work in the field, ensuring equipment runs smoothly and users are satisfied, this is your opportunity.\n\n\nYou will play a key role in ensuring excellence in technical support and IT compliance across our facilities, working autonomously and proactively to solve issues and suggest improvements.\n\n **Responsibilities and duties** \n\n* **Respond** to technical service requests on site by visiting users for **diagnosis and maintenance** of systems, software, desktops, monitors, printers, laptops, mobile devices, and others.\n* **Perform** image deployment and **preparation** of equipment for use.\n* **Ensure** adherence to internal processes and proper documentation of all activities performed.\n* **Evaluate** user equipment requests, identifying their actual needs.\n* **Provide** on-site support and **basic training** to users.\n* **Verify** IT compliance at facilities, promoting proactive actions to resolve issues (such as cable organization) and suggesting improvements.\n* **Ensure** timely response within established deadlines.\n* **Contribute** to the continuous update of the knowledge base and to the training of the *service desk*.\n* **Support** network, telecom, and infrastructure teams on site (*hands and eyes*) whenever necessary.\n* **Assist** management in project execution and other diverse needs.\n\n \n\n**Requirements and qualifications** **Mandatory:**\n\n* Completed bachelor's degree in IT-related fields;\n* Experience in **on-site support (Field Service)** for users.\n* Experience in **equipment maintenance and installation**.\n* Knowledge of **hardware**, operating systems **Windows**, **MS Office**, and general software.\n* Experience using **ticketing management tools**. **ServiceNOW** is a plus.\n* Basic knowledge of **networks**.\n\n **Desirable:**\n\n* Proactivity and autonomy to solve problems on site.\n* Good communication and organizational skills.\n* Flexibility and availability for travel.\n* Ability to work in a team and collaborate.\n\n \n\n**Additional information** **Working hours:**\n\n* 5X2, from 08:00 to 18:00\n\n **Unit:**\n\n* Hospital Frei Galvão \\| Hapvida NotreDame Intermédica \\- Rua Dr. Heitor de Moraes, 19 \\- Boqueirão, Santos \\- SP\n\n **What we offer?**\n\n \n\n* Meal allowance;\n* On-site meal;\n* Transportation allowance;\n* Medical insurance;\n* Dental insurance;\n* Pharmacy discount plan;\n* Life insurance;\n* Childcare assistance;\n* Totalpass;\n* Corporate University;\n* Interclube (discount program).\n\n **THE LARGEST PRIVATE HEALTHCARE SYSTEM IN BRAZIL!**\n\n **For 80 years, we've delivered our best to fulfill our mission of providing integrated, high-quality, and accessible healthcare to generations of Brazilians. We seriously, responsibly, and ethically care for people’s well-being, combining best practices to deliver affordable, high-quality healthcare to the Brazilian population.**\n\n **DIVERSITY**\n\n **We are committed to promoting diversity and inclusion in the workplace. Our goals are based on building an environment free from prejudice, discrimination, moral and sexual harassment, disrespect, injustice, or offensive behaviors. Moreover, we strive to create an environment where everyone feels safe expressing who they truly are, with equality and equity of opportunities.**\n\n **We encourage applications from all individuals who align with our commitment to diversity and our mission of making quality healthcare accessible to Brazilians.**\n\n **Interested?**\n\n **Then come be Hapvida!**\n\n **\\#OurStoryStartsNowTogether!**","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761140140000","seoName":"analista-de-suporte-pleno-field-service","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-guaruja/cate-network-sys-admin/analista-de-suporte-pleno-field-service-6414593797414612/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"f11bcdef-f9b0-475d-8e44-c36f4d45f499","sid":"518f7838-73ce-4e50-bc95-3f1b26177d44"},"attrParams":{"summary":null,"highLight":["On-site technical support in the field","Equipment maintenance and installation","Knowledge of Windows and networks"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Santos,São Paulo","unit":null}]},"addDate":1761140140423,"categoryName":"Network Sys Admin","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4253","location":"R. 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extended maternity leave; paternity leave; Childcare or babysitter allowance for mothers; Christmas gift for employees' children up to 10 years old; School kit (for employees and their students up to 9th grade); partnership with SESI (Leisure area) and SENAI; PPR and recognition for tenure.\n\n**Health and well\\-being:** Intermédica NotreDame medical plan; Dental Plus dental plan; pharmacy discount program; on-site clinic.\n\n**Work model:** 100% onsite.\n\n**Meals:** On-site restaurant; meal allowance\n\n**Mobility:** Shuttle bus (according to route); parking; bicycle rack.\n\n**Conveniences:** Partnership with educational institutions (undergraduate, postgraduate, MBA, and elementary education for children), language schools; Bradesco bank branch inside the company and digital banking for payroll loans.\n\n \n\nThe **Brazilian Cartridge Company (CBC)** is a Brazilian company whose pillars are solidity, innovation, and customer focus.\n\n \n\nOur commitment is to support the operations and missions of Brazilian Public Security Forces and Armed Forces, acting as the National Arsenal for the defense of National Sovereignty.\n\n \n\nInternationally, CBC has a global presence and is one of the largest ammunition suppliers worldwide to NATO countries. To ensure our mission's effectiveness, we seek the most qualified professionals in the market—people who want to make a difference and share our purpose.\n\n \n\nExplore our job openings and all available positions. 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Is this aligned with your profile and expectations?\n* Describe a situation where you had to guide or coordinate other members of the support team. 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