Technical Support Operator

Description

Job Summary: Customer service professional for a fiber-optic internet service provider, responsible for diagnosis, problem resolution, scheduling, and customer prospecting. Key Highlights: 1. Customer support via chat and phone to diagnose and resolve issues 2. Customer prospecting and service negotiation 3. Scheduling service installations and performing administrative tasks Fiber-optic internet service provider. Provides chat and/or phone support to diagnose, resolve issues, and schedule technical visits. Phone/chat support for customer prospecting, negotiation, registration, scheduling service installations, and performing administrative tasks. **Salary:** R$ 1.825,77 + bonus of up to R$250.00 for achieving targets. CLT (Permanent) **Benefits:** Meal voucher (R$30.00/day) + Transportation allowance **Working Hours:** Monday to Friday, from 10:00 to 19:00. Works 2 Saturdays per month. Weekend and holiday shift: 08:00 to 17:00. (If required to work on Sundays or holidays, the company pays 100% overtime compensation.) Job Type: Permanent CLT Compensation: R$1.825.00 per month Benefits: * Meal voucher * Transportation allowance Work Location: On-site