Printer Technician

Description

Job Summary: The printer technician at RASTOY Informática will provide daily technical support to customers, including installation, configuration, maintenance, and diagnostics of printers, as well as logging service calls and guiding end users. Key Highlights: 1. Specialized technical support for printers to external customers 2. On-site work focused on problem resolution and strong interpersonal relationships 3. Fault diagnosis and application of agile technical solutions The printer technician position at RASTOY Informática is responsible for daily technical support to external customers in the ABC Region and Greater São Paulo. On a day-to-day basis, the professional will perform installation, configuration, and preventive and corrective maintenance of printers; conduct fault diagnosis, functionality testing, part replacement, and driver and firmware updates. The role requires detailed logging of service calls, organization of tickets, tracking of service order statuses, and guidance to end users on proper equipment usage. This is a full-time, on-site position at our facility. **Qualifications** * Experience in printer support, including installation, configuration, and maintenance of various models and brands. * Experience in end-user technical support and on-site service, with emphasis on problem resolution and interpersonal skills. * Knowledge of computers, desktops, and networks—including basic configuration, integration with printers, and local network environments. * Ability to perform diagnostics to identify root causes of failures, conduct tests, and implement technical solutions quickly and safely. * MUST have prior experience and valid Brazilian driver's license category B \- (Category A is a plus. Compensation: starting from R$3\.500,00 per month Benefits: * Company-provided mobile phone * Transportation allowance Work Location: On-site