Customer Support Analyst

Description

Job Summary: Customer support, documentation creation, and ERP support, with a focus on communication and problem solving. Key Highlights: 1. Provide customer support through our service channels 2. Create documentation for customers 3. Essential skills: communication, logical reasoning, problem solving **Simples Agenda** is designed for small and medium-sized enterprises. It is a complete ERP system with the unique capability of scheduling management. We are based in Joinville and have been operating since 2016. **Job Description** Position: Support Analyst Provide customer support through our service channels. Create documentation for customers. Location: Joinville / SC - Bom Retiro neighborhood - Next to Garten Shopping Working hours: 8h30 per day, Monday to Friday, from 8:00 AM to 12:00 PM and 1:30 PM to 6:00 PM. Required skills: * Written and verbal communication; * Logical reasoning; * Problem solving; * Proactivity; * Concentration; * Commitment and responsibility. Desirable knowledge: * Experience with ERP tools; * Business domain knowledge. Academic qualification: Currently pursuing or completed higher education or technical degree in IT or Financial Management. Remote work: NO Employment type: Full-time, permanent CLT contract Compensation: R$2.200,00 - R$3.000,00 per month Benefits: * Medical assistance * Dental assistance * Meal voucher * Transportation voucher Possibility of relocation/moving to the job location: * Joinville, SC: Relocate or move to the job location prior to starting work (Mandatory) Education level: * Currently enrolled in or having interrupted higher education (Mandatory) Work location: On-site