Collections Operator

Description

Job Summary: IESDE is seeking a professional to contact customers, negotiate debts, update information, and resolve issues while maintaining ethics and respect. Key Highlights: 1. Prior telemarketing customer service experience is essential 2. Focus on negotiation, guidance, and problem resolution for customers 3. Requires strong communication skills and ability to work in a team **About the company:** With over two decades of presence in the education sector, IESDE is a national reference in producing high-quality educational content. We develop teaching systems composed of books and videos, qualified and adapted to the Brazilian reality. Guided by excellence and applying intelligence to the challenges presented by the education sector, IESDE contributes to knowledge transfer and the training of competent professionals. The company’s production focuses on preparing and formatting books, videos, and computer platforms, always in an integrated and complementary manner. **Responsibilities:** * Contacting customers; * Negotiating debts; * Updating information; * Providing payment guidance; * Resolving problems; * Monitoring agreements; * Maintaining ethics and respect. **Requirements:** * Completed high school education; * Prior experience in telemarketing customer service; * Strong verbal and written communication skills, and active listening ability; * Ability to work in a team. **We offer:** * Unimed health insurance plan with no copayment, effective after the probationary period. * Nutritional counseling plan. * Life insurance. * 50% tuition scholarship for undergraduate or postgraduate (distance learning) programs at partner institutions. * Meal allowance of BRL 37.00 per day. * Monthly performance bonus. * 100% on-site work. * Monday to Friday, **from 2:20 PM to 8:40 PM\.** Employment type: Full-time, CLT permanent contract Salary: BRL 1\.439,00 per month Benefits: * Medical assistance * Education allowance * Life insurance * Meal voucher * Transportation voucher Work location: On-site