Job Summary: A professional responsible for customer service, technician mapping, operational and technical support, administrative tasks, and incident resolution. Key Highlights: 1. Efficient customer service and technical incident resolution. 2. Operational and technical support to field teams. 3. Variety of administrative tasks and teamwork collaboration. Hello, we are Faiston! A Brazilian technology company that, for over 20 years, has been transforming and inspiring through this sector. Our main objective is to provide adaptable solutions to our users, meeting their needs and exceeding their expectations. Have you ever considered working at one of Brazil’s most innovative technology companies? Then Faiston is the right place for you! WHO WE ARE \- Faiston \| Evolving is the revolution **The responsibilities of the professional who will occupy this position will be:** * Responsible for customer service, analyzing incidents and keeping customers informed about resolution progress. * Responsible for mapping and assigning the nearest Field Technician to serve the customer within SLA. * Responsible for monitoring ticket opening and resolution. * Providing operational and technical support during service activation/execution, considering the needs of the operator’s field technicians. * Responsible for performing various administrative tasks as needed, supporting any area requiring assistance. * Preparing analysis and reports based on collected data. * Responsible for efficient and effective resolution of incidents and technical issues. **For this position, we require you to have:** * Completed high school (minimum requirement); * Prior experience in administrative or support roles; * Proficiency in office software, such as Microsoft Office (Word, Excel, PowerPoint); * Excellent verbal and written communication skills; * Attention to detail and problem-solving abilities; * Flexibility and adaptability to handle multiple tasks and responsibilities; * Basic knowledge of administrative and operational processes; * Ability to work collaboratively and support other departments. **Discover our benefits:** ✅ Medical and dental assistance (NotreDame Intermedica); ✅ Life insurance; ✅ Transportation voucher with 6% payroll deduction; ✅ Meal allowance (R$ 40.00 per day); ✅ Wellhub-Gympass health platform (access to over 700 gyms across Brazil with affordable plans); ✅ Discount club for partners including pharmacies, clothing stores, cinemas, medical exams, consultations, and more; ✅ Partnerships with educational institutions; ✅ Free access to telemedicine, psychologists, and nutritionists for comprehensive health care; ✅ Partnership with SESC. **The work location for this position is:** * Barueri