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CUSTOMER DELIVERY ANALYST - SP
Indeed
Full-time
Onsite
No experience limit
No degree limit
Praça do Patriarca, 62 - Centro Histórico de São Paulo, São Paulo - SP, 01002-010, Brazil
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Description

Job Summary: Execute project implementation, controlling cost, schedule, resources, and quality standards, optimizing resource utilization and serving as the interface among stakeholders. Key Highlights: 1. Full project lifecycle management 2. Focus on customer satisfaction and resource optimization 3. Project development with systemic and critical vision ### **Responsibilities** * Execute analysis of implementation service orders. * Conduct kickoff meetings with the customer and internal team to ensure the designed solution meets customer expectations. * Analyze project documentation. * Identify, analyze, record, and address project risks. * Ensure communication and transparency when reporting project status, updating and disseminating information. * Execute project change requests during implementation as needed. * Safeguard the company’s image by maintaining confidentiality of project-related information. * Manage the project budget to monitor supplier payment flows. * Formalize project closure and ensure full completion. * Document lessons learned. * Measure customer satisfaction based on project outcomes. \- Propose corrective and preventive actions to keep the project aligned with its baseline (schedule, cost, scope, and quality). \- Embody Algar’s mission and values, and uphold the company’s governance principles and network standards, safeguarding the company’s image. ### **Education** Completed undergraduate degree. Major in Administration or related fields. Bachelor’s degree in Project Management. Undergraduate degree in Engineering (desirable) ### **Additional Requirements** Project Management certification is a plus. Customer service experience. Knowledge of CRM tools. Basic understanding of Agile methodology. ### **Behavioral Competencies** \- Organization \- Teamwork \- Negotiation skills \- Communication \- Objectivity \- Adaptability \- Persistence \- Self-motivation \- Continuous learning \- Interpersonal relationships \- Time management \- Customer focus \- Systemic and critical vision \- Creativity and innovation \- Working under pressure ### **Position Overview** Execute project implementation while controlling cost, schedule, resource allocation, and established quality standards, maximizing efficiency of available resources and applying best practices in project management. Optimize use of available resources to achieve the best balance among quality, cost, schedule, and scope, thereby meeting customer needs. Serve as the interface among various stakeholders. Contribute to the growth of Algar’s business and the success of its launched products and services. ### **Benefits** Transportation Allowance, Meal Voucher, Food Allowance, Medical Assistance, Dental Assistance, Life Insurance, Other Benefits ### **Working Hours:** MON/FRI 08:30 TO 18:00 (INT 90 MIN) \| 200H PER MONTH ### **Prerequisites** Reside in the following cities: São Paulo, São Caetano do Sul, São Bernardo do Campo, Guarulhos

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João Silva
Indeed · HR

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Indeed
João Silva
Indeed · HR
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