Job Summary: We are seeking a proactive and engaged professional to provide customer service in the retail sector, with a focus on insurance support, business prospecting, and brand strengthening. Key Highlights: 1. In-person, telephone, and digital customer service 2. Exploration of customer potential for new business opportunities 3. Participation in events to strengthen the brand We seek professionals who are committed, proactive, and interested in every detail of our projects—and above all, who want to grow and give their best every day. Our improvement is continuous, and we know we will go far because we believe in everything that drives progress. And you? Do you want to go further with us? Get to know our clients, explore our content, and find out if you are the right person to join \#WeAreMDS. We are looking for a professional to join our retail team, serving as the primary contact point for our customers to clarify doubts and provide support related to their contracted insurance policies. **Responsibilities and Duties** * Provide customer service (individuals) at partner locations through in-person, telephone, and digital tools, ensuring all customers receive timely and accurate assistance tailored to their needs. * Deliver a more comprehensive customer experience by presenting the company’s solutions to explore customer potential for developing new business opportunities. * Support promotional activities by participating in-person in events and/or external initiatives (occasional travel), to strengthen the brand and consequently generate better sales results. * Ensure accurate registration of data and information regarding performed activities using spreadsheets and/or computerized systems, enabling organized and reliable recordkeeping for consultation and coordination with other departments. * Provide in-person service at MDS service points, adhering to established service standards, through an assertive approach demonstrating confidence, decisiveness, and firmness in both attitude and communication, to fully understand each case and handle it appropriately. * Stay continuously updated on all product and service changes by attending team meetings, to provide accurate information to customers and users. * Perform other related and inherent professional duties as required by departmental needs or demands, through training, professional qualification, and guidance from immediate supervisors, to ensure continuous professional development. * Actively contribute to the development of performance indicators (KPIs), objectives and key results (OKRs), and the company’s new projects. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Finance, and/or Insurance * Basic knowledge of Microsoft Office suite * Prior experience with individual insurance policies is a plus * Customer-focused mindset, professionalism, collaboration, innovation, assertive communication, and organizational skills. **Additional Information** * Health and dental insurance plans * Life insurance * Meal allowance and/or food allowance * Transportation allowance * Profit-sharing program (PLR) * Wellhub * Wellz * Day off * Apoio Pass for you and your dependents * Discounts on personal insurance contracts, including auto, life, home, travel, and others. **Here, you define your own growth and the scale of your achievements.** MDS is one of the country’s leading insurance brokerage firms, specializing in insurance, reinsurance, benefits management, and risk consulting. We are part of the MDS Group: a market-leading company in Portugal and one of the largest in Brazil, with operations also in Angola, Mozambique, and Spain. Globally, we operate through Brokerslink, a company founded by the MDS Group and responsible for a network of brokers present in 130 countries, employing 25,000 insurance professionals. In Brazil, we manage an issued premium portfolio of R$9 billion. We have over 800 employees distributed across thirteen offices in seven states: São Paulo, Rio de Janeiro, Paraná, Minas Gerais, Santa Catarina, Bahia, and Rio Grande do Sul. We also operate in reinsurance in Brazil, Portugal, and Africa under the brand MDS Reinsurance Solutions—a reference company in risk analysis, loss control, business continuity planning, and Enterprise Risk Management. OUR AMBITION IS TO PROTECT YOUR WORLD! AND YOURS? Review our privacy policy at: Privacy Notice for Candidates