Contracted Service Management Coordinator

Description

Job Summary: We are seeking a Contracted Service Management Coordinator to manage photovoltaic installation partners, ensuring quality, timeliness, and efficiency, while strengthening relationships and driving performance. Key Highlights: 1. Coordinate teams and manage the full lifecycle of contracted service providers. 2. Drive continuous improvement of services and customer experience. 3. Lead internal teams and resolve conflicts. Here is a stronger, more professional version of the profile—maintaining fluency: **Join EletroBidu and contribute to an operation that transforms energy into sustainable impact** We are looking for a **Contracted Service Management Coordinator** to directly manage partners responsible for photovoltaic installations. You will be a key player in daily operations, ensuring quality, adherence to deadlines and efficiency, while strengthening partner relationships and boosting performance. We seek a **proactive profile with strong ownership mindset, results-driven engagement, analytical decision-making skills, and a hands-on attitude to work closely with operations and solve challenges swiftly**. **Responsibilities and Duties** **Key Responsibilities:** * Coordinate the team responsible for managing and monitoring third-party installation companies * Manage the full lifecycle of contracted service providers—including onboarding, development, performance evaluation, and offboarding when necessary * Design, monitor, and enhance partner performance indicators and ranking systems * Monitor execution and ensure adherence to construction schedules with contracted partners * Define, implement, and track KPIs related to quality, productivity, efficiency, and service level * Ensure compliance with company-established technical, operational, and service standards * Drive continuous improvement of services delivered and customer experience * Guarantee accurate measurement and timely payment of contracted service providers per agreed terms * Conduct periodic alignment, performance, and feedback meetings with partners * Plan and deliver technical and operational training to develop contracted partners * Perform field audits and monitor execution compliance * Lead the internal construction monitoring team, ensuring alignment and operational efficiency * Mediate and resolve conflicts among partners, customers, and internal departments * Promote clear, structured, and ongoing communication with all involved stakeholders **Requirements and Qualifications** **Requirements** -------------- **** **Mandatory:** * Experience in third-party, supplier, or operational partner management * Hands-on experience coordinating teams and operational routines * Experience in field operations (installations, construction, or technical services) * Proficiency in performance indicators (KPIs) and results analysis * Strong communication, negotiation, and conflict resolution skills * Analytical, organized profile with strong results orientation **Desirable:** * Experience in the solar/photovoltaic energy sector * Knowledge of quality processes, auditing, and operational standardization * Experience managing and monitoring contracts * Familiarity with management tools, reporting, and dashboards **Additional Information** ### **Benefits That Make a Difference:** * **Compensation** * **Transportation Allowance** via Ifood Mobilidade card. * **Meal Allowance of BRL 25/day and Basic Food Basket of BRL 59.50** — also available via Ifood. * **Wellhub (formerly Gympass)** — take care of your health with access to gyms, wellness apps, and more. * **Exclusive discounts with partner institutions:** Cruzeiro do Sul, Braz Cubas, Language Schools, and Senac. * **SESC partnership** — culture, leisure, and benefits extending beyond professional life. * **Work schedule Monday to Friday**, 8:00 AM to 6:00 PM **Connect Your Purpose to the Energy of the Future** ### **Our Story** Founded in 1995 in Mogi das Cruzes, São Paulo, originally operating in the electrical engineering sector. In 2014, we took a decisive step toward innovation, becoming one of the first companies to invest in Brazil’s **solar energy market**. Since then, our mission has been to **deliver comprehensive solutions across multiple regions**. Today, with **over 20,000 projects delivered** and **10 strategically located units** across the states of São Paulo, Paraná, and Minas Gerais, we bring **cost savings, sustainability, and energy independence** to our customers and partners. ### **Mission** **To impact the lives of Brazilians through energy solutions that promote comfort, financial return, freedom, and growth.** ### **Vision** **To become a national benchmark in the energy market through innovative and sustainable solutions.** ### **Our Values** At EletroBidu, our culture is alive and driven by values guiding every decision: * **Opportunity:** We create space for everyone to grow with us. * **Innovation:** We pursue solutions that keep pace with—and anticipate—the future. * **Knowledge:** We invest in continuous learning. * **Teach & Learn:** Sharing is part of our DNA. * **Responsibility:** We act consciously and with commitment. * **Freedom:** We trust people and encourage autonomy. * **Trust:** Solid relationships build our path. * **Curiosity:** Positive inquisitiveness takes us further. * **Results:** Focus on delivering real value—always. ### **Why Work at EletroBidu?** Here, you find more than just a job—you find purpose. We value people who dream big, love to learn, innovate, and collaborate. If you want to join a company building a more accessible and sustainable energy future for Brazil, this is where you belong. **Come transform the energy sector with us. Together, we are stronger.** Check out our open positions and connect with our energy!