ID - Intern -

Description

Job Summary: As an intern, you will support front desk operations and remote patient services, ensuring welcoming, efficient, and humanized communication with patients, organizing information, and fostering patient loyalty. Key Highlights: 1. Practical experience in high-standard customer service. 2. Opportunities for professional development and growth. 3. A collaborative and continuously learning work environment. **Job Objective:** The intern’s objective is to support the reception team by delivering welcoming, efficient, and professional service to patients and visitors. Support **remote patient services** via digital channels (WhatsApp, phone, e\-mail, and social media), ensuring clear, humanized, and agile communication. Contribute to organizing information in the Easy Dental system and to patient loyalty, gaining hands-on experience in a high-standard environment. **R** * **Educational Requirements** + Currently enrolled in a technical or undergraduate program (Administration, Business Management, Secretarial Studies, Communications, or related fields).**CHA – Competencies, Skills, and Attitudes** **Competencies** + Basic knowledge of customer service. + Basic computer skills (Word, Excel, and digital systems). + Familiarity with digital communication (WhatsApp, e\-mail, and social media).**Skills** + Clear and concise written communication. + Strong listening and message interpretation abilities. + Organizational skills and attention to detail. + Proficiency and agility in using digital systems and tools.**Attitudes** + Ethical conduct and confidentiality. + Proactivity and eagerness to learn. + Empathy and courtesy in service delivery. + Commitment to the clinic’s mission and to patient care. + Team spirit and openness to feedback. **Benefits:** * Market-competitive internship allowance. * Transportation voucher. * Opportunities for professional development and growth. * A collaborative and continuously learning work environment. **Job Responsibilities** **Patient Service:** * Greet patients and visitors in a welcoming and professional manner, directing them as needed. * Assist in registering patients in the practice management system, ensuring accurate and up-to-date information. * Provide basic information regarding procedures, appointment hours, and initial guidance to patients. * Support incoming and outgoing telephone calls for scheduling appointments and exams, confirming appointments, cancellations, and rescheduling. * + **Digital Service** + Respond courteously and empathetically to messages received through the clinic’s digital channels. + Forward inquiries and requests to responsible staff when necessary. + **Scheduling and Confirmation** + Support appointment scheduling and confirmation using the **Easy Dental** system. + Send appointment reminders and confirmation messages. + **Patient Registration** + Assist in updating and verifying data in the system to ensure complete and accurate records. + Support the organization of digital files and contact information. + **Post-Service and Patient Delight** + Support sending post-visit messages and greetings for special occasions. + Encourage and record patient feedback. + **Digital Administrative Support** + Assist in managing simple spreadsheets related to digital appointments and services. + Support the reception team with tasks related to patient flow.**Required Training** + Institutional onboarding and Odonto ID values. + Humanized and digital customer service. + Use of the **Easy Dental** system. + Organizational communication and patient delight techniques.