Shift Supervisor

Description

Job Summary: Manage and monitor team performance, ensuring service quality, compliance with regulations, and resolution of operational and customer-related issues. Key Highlights: 1. Team leadership and monitoring 2. Service and operations quality management 3. Problem resolution and customer service Assign tasks and responsibilities to team members. Monitor team performance and productivity, providing feedback and guidance. Identify and coach underperforming team members, offering support and training. Foster a positive and motivating work environment. Ensure compliance with standard operating procedures (SOPs) and company policies. Handle problems and incidents arising during the shift, whether technical or related to customer/user relations. Monitor service quality and operational efficiency. Ensure compliance with safety and protection regulations, including proper use of Personal Protective Equipment (PPE). Serve as the team's spokesperson, communicating questions and needs to management. Prepare and present shift performance and activity reports to leadership. Participate in planning, safety, and team follow-up meetings. Control and requisition materials and supplies required for the shift. Manage team staffing, developing work schedules, vacation plans, and time-off arrangements to ensure coverage during peak hours and continuity of operations. Employment Type: Full-time CLT Compensation: R$2\.650,00 per month Benefits: * Meal allowance * Transportation allowance Selection Question(s): * Are you willing to work on a 12x36 schedule — Night shift from 7:00 PM to 7:00 AM, or Day shift from 7:00 AM to 7:00 PM? Work Location: On-site