Customer Service Assistant - Technical Support

Description

Job Summary: Customer service and technical support assistant, responsible for logging complaints, support requests, and remotely configuring routers via chat or voice. Key Highlights: 1. Opportunity for internal growth 2. Interest in technology is a plus 3. Interest in courses in the field (company-provided) Technology company hiring: Customer Service Assistant - Technical Support Work location: Positions available in Itaquaquecetuba Please read carefully until the end!! Responsibilities: Logging complaints in the system, technical support requests, suggestions, duplicate bill issuance, collections, opening service orders via chat or voice, customer and field technician support. Remote configuration of customers' routers. Requirements: Currently enrolled in a higher education or technical program in technology-related fields; Experience in technical support and customer service via chat and voice; Interest in technology; Interest in courses in the field (company-provided); Residence in: Itaquaquecetuba, São Miguel Paulista, Guaianases, Itaquera, Itaim Paulista, Suzano, Ferraz de Vasconcelos, Mogi das Cruzes, Guarulhos, Ferraz de Vasconcelos, or Poá; Availability to work from 11:40 AM to 8:00 PM Monday through Friday, and Saturdays from 8:30 AM to 4:50 PM Additional Information: Salary: R$ 1\.797,74 R$ 150.00 on Caju card (meal or food allowance) Transportation voucher (VT) Basic food basket (with premium products) Shift: 11:40 AM to 8:00 PM Monday through Friday Saturday: 8:30 AM to 4:50 PM Opportunity for internal growth Interested candidates, contact via WhatsApp at 11 97579\-9357 to schedule an interview. If interested, contact via WhatsApp at 11 97579\-9357 to schedule an interview. Compensation: R$1\.800.00 per month Benefits: * Basic food basket * Health plans and commercial discounts * Meal allowance * Transportation voucher Work location: On-site