Guararema Info Comm Technology Job Listings

Main responsibilities: Structure, configure, review, and update tax rules applicable to operations (ICMS, ICMS-ST, PIS, COFINS, IPI, ISS); Create, record, verify, and correct incoming and outgoing fiscal invoices in the system (NCM, CFOP, CST/CSOSN, calculation basis, tax rates, nature of operation); Support and monitor the calculation of indirect taxes and monthly tax closing; Review, validate, and request adjustments, when necessary, to taxes calculated/issued by the client; Organize and provide information for ancillary obligations (SPED, DIME, GIA, REINF, municipal declarations, etc.), monitoring submission together with the client; Map the impacts of the Tax Reform on company operations and propose adjustments to internal tax procedures and routines; Experience in Tax and/or Accounting Departments (corporate and/or accounting firms); Proficiency in indirect taxation, especially ICMS and ICMS-ST; Hands-on experience with tax entries, tax closing, and support for ancillary obligations; Practical knowledge of the Tax Reform; Proficiency in Excel and ERP systems. Employment type: Full-time, Permanent CLT contract Salary: R$2,500.00 – R$3,000.00 per month Benefits: * Meal allowance * Transportation allowance Selection question(s): * Are you keeping up with changes and learning more about the Tax Reform? Work location: On-site

R. Vilaça, 465 - Centro, São José dos Campos - SP, 12210-000, Brazil

R$2,500-3,000/month

Senior Customer Support Analyst64846904589571121

Indeed

Senior Customer Support Analyst

**Description** Support ambassadors and allies with clarity, presence, and promptness. Your mission is to ensure an outstanding experience behind the scenes of the Referral Program: answering questions accurately, acting swiftly, and ensuring every ambassador feels supported and motivated toward their next achievement. Responsibilities: – Deliver efficient support in addressing students’ questions and requests, resolving their needs completely within the expected timeframe. – Identify problems and needs arising from students’ questions, proposing solution suggestions to resolve them effectively, thereby ensuring accuracy and positive customer experiences. – Be responsible for reviewing and approving commissions to be disbursed to ambassadors. – Identify opportunities for process improvement, providing feedback and suggestions to enhance service quality and excellence. – Guarantee excellent support by maintaining clear, understandable, and detailed communication. **Responsibilities and Duties** Respond to inquiries with empathy and firmness via WhatsApp and email for the Referral Program; notify ambassadors about campaigns, deadlines, rankings, rewards, and content; monitor backstage operations for live sessions and trainings; update and organize spreadsheets; forward specific requests to respective departments; ensure support channels remain up-to-date and operate smoothly; assist in organizing the Monthly Calendar; approve or reject commission payments and forward them to Finance; maintain an updated record of completed payments, pending items, and approval history. **Requirements and Qualifications** Requirements: Empathetic Communication: Ability to put yourself in the producer’s shoes, understanding their needs and concerns, thereby building a relationship of trust. Teamwork: Ability to actively collaborate with team members, clarifying doubts and supporting colleagues to ensure cohesive processes. Flexibility: Ability to quickly adapt to diverse situations and producers’ demands, seeking effective solutions even amid unexpected changes. Problem Solving: Skill in identifying issues in detail, suggesting solutions, and proposing improvements to existing processes. Proactivity: Ability to anticipate daily needs and take proactive actions to resolve producers’ issues autonomously and effectively. Efficient Time Management: Ability to prioritize tasks and manage time effectively to ensure timely support for producers. Hard Skills Technical Knowledge: Familiarity with offered products and services, as well as internal processes—including credit flow and support department procedures—to understand and develop resolution solutions for producers. Systems Proficiency: Ability to use basic customer support tools such as WhatsApp, ticketing systems, and CRM, along with basic Office Suite skills (Excel – beginner level). Basic Data Understanding: Ability to collect and analyze simple data, guided by pattern and process identification to suggest improvements. Continuous Learning Capacity: Willingness to acquire new knowledge and skills to stay current on best practices in customer support and process management.

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

Indeed

Monitoring Operator

We are seeking a professional to work at Estrela do Lar’s headquarters, responsible for remotely monitoring stores, ensuring safety, compliance with operational procedures, and providing support to store units whenever necessary. **Main responsibilities** * Monitor stores remotely via CCTV systems and internal platforms; * Identify risky situations, procedural deviations, or operational incidents; * Notify managers, store teams, or responsible departments when necessary; * Record incidents, alerts, and information in the system or control reports; * Monitor store opening and closing according to internal procedures; * Support loss prevention and asset security initiatives; * Maintain clear and objective communication with stores and the headquarters team; * Comply with company regulations, internal policies, and established routines. **Requirements** * Completed high school education; * Basic computer literacy and knowledge of security technologies and monitoring systems; * Ability to operate equipment such as cameras, monitors, and control software; * Capacity to interpret and analyze security images and data; * Quick decision-making and prompt activation of security protocols; * Sustained attention, strong sense of responsibility, and excellent observational skills; * Good verbal and written communication skills; * Organizational ability and professional demeanor; **Preferred qualifications** * Experience in corporate or retail environments; * Knowledge of monitoring systems or access control systems. Employment type: Full-time CLT contract Salary: R$1,500.00 – R$2,500.00 per month Benefits: * Dental insurance * Free parking * Meal allowance * Transportation allowance Work location: On-site

R. Cônego José Bento, 130 - Centro, Jacareí - SP, 12308-530, Brazil

R$1,500-2,500/month

Senior Social Media Analyst64846823080195123

Indeed

Senior Social Media Analyst

We are seeking a Strategic and Analytical Social Media Analyst who understands social media as a tool for positioning, growth, and authority building. We’re looking for someone who goes beyond execution: someone capable of analyzing metrics, identifying behavioral patterns, critically tracking trends, and transforming data into clear content and strategic decisions. We value organized professionals with strong market knowledge who master editorial calendars, scriptwriting for Stories and Reels, comment analysis, and competitive benchmarking. It’s essential to confidently advise clients, deliver consistent insights for planning, and serve as a day-to-day technical reference. The role is primarily remote, with occasional in-person participation in video shoots alongside the videomaker team—strictly for strategic support and institutional footage capture (no on-camera appearances required). If you view social media as market intelligence—not merely content posting—this opportunity may be an excellent next step. Responsibilities: 1. Social Media Operational Intelligence - Schedule posts across all client social media platforms; - Maintain accurate, up-to-date posting schedule spreadsheets; - Update presentation decks (PPTs) with publication calendars for client reviews; - Serve as the primary technical contact for social media-related queries (logins, permissions, errors, platform features, and limitations). 2. Strategic Editorial Planning - Develop comprehensive editorial calendars for each client; - Translate strategic themes into topics, scripts, and Story/Reel storyboards; - Craft narratives aligned with premium positioning and Must’s authority-building deliverables; - Demonstrate strong familiarity with playbooks, content frameworks, and Story formats; - Act as clients’ “Story coach”: review, guide, and provide daily feedback. 3. Data Analysis and Insight Generation - Produce comprehensive monthly reports that go beyond numerical summaries; - Explain audience behavior, platform trends, and algorithmic updates; - Deliver comparative analyses, real-world benchmarks, and competitor assessments; - Interpret comments, identify recurring patterns, and uncover discourse opportunities; - Present results to clients using strategic logic, clarity, and data-driven storytelling. 4. Trends, Market, and Opportunities - Monitor daily trends, news, cultural movements, and emerging opportunities; - Validate trends using credible sources—not unverified influencers; - Proactively pursue trends for clients: propose ideas, drive execution, guide filming, and enable rapid implementation; - Be the person who helps clients “catch the timing,” avoiding missed relevance opportunities. 5. Leadership in Planning - Bring data- and research-based insights to the Planning team; - Propose themes, approaches, editorial lines, formats, and strategic hypotheses; - Continuously feed the Planning Manager with evidence-based observations to inform topic development; - Actively participate in the new planning workflow as a core intelligence contributor. Requirements: - Prior experience at a marketing or communications agency; - Proficiency in key social media metrics (reach, engagement, retention, profile growth, Stories/Reels performance); - Ability to analyze data and translate numbers into strategic insights and actionable steps; - Experience preparing monthly reports with critical interpretation of results; - Hands-on experience developing editorial calendars and managing posting schedules; - Skill in crafting Stories and Reels scripts focused on positioning and authority; - Knowledge of trends, formats, and dynamics across major social platforms; - Ability to conduct competitive analysis and market benchmarking; - Familiarity with scheduling tools, analytics platforms, and presentation software (spreadsheets and PowerPoint); - Technical know-how to support clients on operational social media matters (logins, permissions, features). Desirable: - Analytical, curious, and strategic mindset, adept at recognizing patterns and opportunities; - Clear, concise, and confident communication—especially during client presentations and guidance; - Strong organizational skills, accountability, and autonomy to manage multiple projects simultaneously; - Critical thinking to assess trends and avoid decisions based on assumptions; - Proactivity in proposing improvements, course corrections, and fresh content ideas; - Professional maturity to work with high-caliber clients; - Collaborative spirit when working with Planning, Creative, and Audiovisual teams; - Genuine interest in digital behavior, content markets, and social media evolution; - Availability for occasional in-person video shoots with the videomaker team (for strategic support and institutional footage capture).

Ferraz de Vasconcelos - R. Ver. Diomar Novaes - Vila Central, Ferraz de Vasconcelos - SP, 08500-015, Brazil

Negotiable Salary

Indeed

Cloud Security Analyst

**Description and Responsibilities:** **Schedule:** To be determined **Level:** Professional **Employment Type:** Permanent — CLT labor regime Key responsibilities: Ensure security of cloud environments (AWS); Implement and monitor security controls, IAM, access policies, and encryption; Handle compliance and governance (LGPD, ISO 27001); Support infrastructure, data, and application projects in the cloud; Identify risks and vulnerabilities and support mitigation plans; Collaborate with IT, project, and business teams. **Requirements:** Requirements: Experience with cloud security (AWS); Knowledge of cloud security, IAM, networking, and security best practices; Experience with security standards and compliance; Analytical, organized profile with strong communication skills. **Benefits:** Health insurance, Dental insurance, Childcare allowance, Life insurance, Meal voucher

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

Senior Developer Analyst64846309365379125

Indeed

Senior Developer Analyst

**The Company:** OPT is a company focused on developing solutions that combine technology and spatial thinking—Geosolutions. With 15 years in the market, our greatest differentiator lies in exchanging experiences with our clients, co-creating functional solutions that truly make a difference in companies’ daily operations—delivering better and greater results in: decision-making, resource optimization, opportunity identification, market expansion, and operational efficiency. **The Position:** We are seeking a highly motivated professional to fill the role of Mid-Level Developer Analyst (ADP). This position is responsible for developing tools and systems, as well as implementing projects in the field of Geographic Information Systems (GIS), also performing tasks such as technical documentation, user support, and training. **Responsibilities and Duties** * Development and analysis of scripts and tools; * Development and customization of web applications; * Development of widgets; * Preparation of technical documentation and user guidance, as needed; * Support and mentoring for Junior Developer Analysts and interns; * Definition of development standards, technologies, and methodologies. **Requirements and Qualifications** * Bachelor’s degree in Computer Science, Systems Analysis and Development, or related fields; * Proficiency in TypeScript/JavaScript and the React library; * Knowledge of C#; * Knowledge of Python; * Knowledge of Docker; * Knowledge of Node.js; * Knowledge of relational databases; * Preferably Oracle, SQL Server, and PostgreSQL. **Desirable Knowledge:** * Familiarity with Azure DevOps; * Azure Portal; * Knowledge of programming languages; * Understanding of agile development practices; * Knowledge of Front-End and Back-End development, with strong Clean Code practices; * Experience with ArcGIS field applications is a plus; * Knowledge of mapping libraries, geoprocessing, and remote sensing. **Bonus Qualifications:** * Industry certifications such as ESRI, JAVA, .NET, AWS, or AZURE; * Postgraduate degree in IT, Geoprocessing, or related areas. **Additional Information** **Meal Allowance** * Monthly credit on the **Swile** card. **Cost-of-Living Allowance** * Additional amount loaded onto the **Swile** card, with **unrestricted category usage**, according to your needs. **Birthday Day Off** * A paid day off on your birthday—to celebrate however you wish. **Total Pass** * Access to the **Total Pass** benefit, supporting wellness and offering discounts at gyms, studios, and physical activity venues. **Join Us** and become part of a team invested in your growth and well-being! Optimus is a technology company specializing in geosolutions and GIS (Geographic Information Systems), with 15 years of market experience. We combine technology and spatial thinking to solve real-world challenges across sectors such as agribusiness, forestry, and utilities (electricity, gas, and sanitation). Our solutions help companies improve efficiency, safety, and decision-making through tools that transform geographic data into practical actions. Here, your work directly impacts markets tied to sustainability and efficiency—from farms to large-scale industrial operations, including environmental preservation and intelligent resource management. You will engage with modern GIS technologies, develop web, mobile, and desktop applications, and work with geospatial data to turn challenges into useful, visually impactful solutions. Our culture is collaborative, and we value continuous development—whether through client experience exchange or internal team knowledge sharing. Join our journey!

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

TECHNICAL SUPPORT ANALYST64846309092353126

Indeed

TECHNICAL SUPPORT ANALYST

**Requirements:** * Reside in the Paraíba Valley region * Prior experience in technical support * Education in Information Technology (technical or higher education – currently enrolled or completed) * Basic hardware technical knowledge * Strong verbal and written communication skills * Availability for occasional travel * Database knowledge, including: + Table structure + Relationships + Primary key and foreign key * Basic SQL language knowledge, especially query commands (SELECT) * Basic networking and internet knowledge, including: + Understanding of network topology and operation + Identification of machine name and IP address + Installation and use of remote access tools **Profile we seek:** * Analytical, organized profile with strong problem-diagnosis capability * Genuine interest in understanding customer needs and proposing appropriate solutions * Ability to learn quickly, develop technical skills, and handle new challenges * Strong communication skills, with the ability to explain technical topics clearly and accessibly * Consultative approach to support, with active listening and empathy * Attention to detail and commitment to delivery quality * Ability to manage multiple tasks while maintaining organization and prioritization * Openness to sharing knowledge and participating in training sessions * Proactivity in suggesting improvements to processes, routines, and product usage * Professional and collaborative relationships with customers and internal teams **Responsibilities:** * Provide customer support through various communication channels * Deliver technical and consultative support, mapping customer needs and guiding proper system usage * Clarify software-related questions * Map and analyze problems reported by customers, simulating environments for diagnosis and resolution * Conduct external technical visits when necessary to resolve issues or clarify doubts * Install and configure software * Prepare machines and equipment (hard drives, monitors, mice, keyboards, printers) * Analyze and record requests for new features, contributing to Sophia product evolution * Establish and maintain trusting relationships with customers to foster loyalty * Conduct customer training, either in-person or remotely * Produce content (presentations, live sessions, supporting materials) to encourage and support use of Sophia products * Use the support ticketing tool to ensure complete documentation of interactions with internal and external customers

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

SAP IT Specialist – EWM/WM and MM64845465770499127

Indeed

SAP IT Specialist – EWM/WM and MM

**Description: Apply quickly via email:** **Requirements and qualifications:** Bachelor’s degree preferred in Computer Science, and postgraduate studies/specialization in Systems Analysis. **Experience:** Experience in processes related to Materials Management, Distribution, and Warehouse Management. Experience configuring RF Barcoding in an SAP EWM/WM environment. Experience in SAP implementation. Experience as an SAP super user in MM/EWM/WM-related disciplines. **Benefits:** Transportation allowance, meal allowance at company premises, commuting allowance, medical insurance, dental insurance, banked hours, scholarship program, breakfast, mobile phone, basic food basket, Christmas basket, pharmacy benefits plan, Day Off, Profit Sharing Program (PLR), cafeteria, life insurance, meal vouchers, transportation vouchers, meal tickets **Work schedule:** Monday to Friday — with 2 hybrid days **Knowledge:** **Education:** Postgraduate degree — Information Technology; completed undergraduate program in Information Technology Management 2512170202551294963

R. Treze de Maio, 107 - Centro, Caçapava - SP, 12281-600, Brazil

Negotiable Salary

Indeed

Tax Analyst

* Issuing and verifying fiscal invoices: The tax clerk issues fiscal invoices and verifies information to ensure compliance with tax regulations. Recording financial transactions: She records the company’s financial transactions, including purchases, sales, and returns, ensuring data integrity. Tax calculation: The tax clerk calculates due taxes, such as ICMS and IPI, and determines the corresponding tax rates. Tax collection: She arranges for the payment of due taxes by recording the difference between debit and credit in the appropriate revenue collection spreadsheets. Credit verification: The tax clerk evaluates customers’ financial situations and reviews credit analyses. These functions are essential to ensure the company’s tax compliance and accuracy in financial result calculations. The tax clerk must stay updated on changes in legislation and innovations in the field to meet the company’s needs. * Hold a bachelor’s degree in Accounting Sciences or related fields, or be currently enrolled in such a program. Minimum Education Level: Technical Course * Basic food basket * Transportation allowance * Life insurance * Pharmacy allowance

Av. Antonio Afonso de Lima, 209 - Centro Histórico de São Paulo, Arujá - SP, 07400-530, Brazil

Negotiable Salary

Senior People and Culture Analyst64845464588802129

Indeed

Senior People and Culture Analyst

Description: * Education: Completed undergraduate degree. * Knowledge of learning path design. * Prior experience in Training and Development. (Preferred) * Familiarity with corporate education methodologies. (Preferred) * Proficiency in Microsoft Office Suite; intermediate level. (Preferred) * Experience with LMS/LXP platforms is desirable (UOL EdTech knowledge is preferred). * Must have easy access to the Mogi das Cruzes region. Profile: * Proactivity and organization. * Availability for overtime and Saturdays. * Strong communication skills and ability to understand business needs. Responsibilities and duties: * Manage and administer learning platforms (LMS, LXP, UOL). * Design and develop training programs (content, materials, and learning paths). * Identify training needs in collaboration with business units and develop feasible solutions. * Perform data loading and maintenance of systems related to Training & Development. * Develop and deliver internal training programs. * Ensure learning platforms remain up-to-date and fully functional. * Support organizational development initiatives. 2512170202551870760

Rua Otto Unger, 68 - Centro, Mogi das Cruzes - SP, 08780-090, Brazil

Negotiable Salary

Junior Human Resources Analyst | HR648454644459551210

Indeed

Junior Human Resources Analyst | HR

Job Description: * Bachelor’s degree in Human Resources, Business Administration, or related fields; * Intermediate/advanced Excel skills; * Knowledge of HR subsystems; * Experience with the TOTVS system is a plus; * Easy access to the Mogi das Cruzes region. * Support daily HR operations, including onboarding, offboarding, and timekeeping processes; * Review and approve monthly benefit allocations; * Review and approve vacation requests; * Verify supplier invoices and cost allocations; * Analyze functional changes and monitor progress of job position change processes; * Generate reports and track balance of banked hours (BH); * Process timekeeping closure for all employees; * Enter medical certificates and other attestations; * Develop and analyze management reports, monitor departmental KPIs; * Prepare documentation for audits and technical and medical expert assessments. 2512170202551922358

Rua Otto Unger, 68 - Centro, Mogi das Cruzes - SP, 08780-090, Brazil

Negotiable Salary

Indeed

Senior QA Analyst

Job Description: We are seeking a Senior QA Analyst to ensure the quality of our products, guaranteeing the delivery of robust, secure, and business-aligned solutions. We are looking for a candidate with a critical mindset, proactivity, and experience in technology-driven logistics environments. Responsibilities and Duties * Design, execute, and document functional, integrated, and regression test plans and test cases. * Ensure quality throughout the delivery lifecycle—from conception through to production. * Conduct impact analyses, identify defects, and track fixes in collaboration with the development team. * Participate in agile ceremonies (planning, refinement, review, and daily stand-ups). * Validate business workflows and rules within logistics systems. * Contribute to the continuous improvement of QA processes and tools. Requirements and Qualifications * Solid experience as a Senior QA/Test Analyst. * Knowledge of testing methodologies (functional, regression, exploratory, integration). * Experience documenting test scenarios, acceptance criteria, and evidence. * Familiarity with test management tools (e.g., Jira, Azure DevOps, or similar). * Basic understanding of test automation (a plus). 2512170202551921995

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

Training and Development Analyst648454645733131212

Indeed

Training and Development Analyst

Job Description: Position: Training and Development Analyst Karter Lubrificantes is seeking a Training and Development Analyst with experience in the industrial sector—someone dynamic, communicative, and passionate about developing people. This person will be responsible for planning, delivering, and monitoring training and development programs, contributing to employees’ professional growth and strengthening the company’s organizational culture. About the Role You will work directly to identify training needs, design development pathways, and track performance metrics—ensuring teams are increasingly prepared to achieve outstanding results. Your role will be essential in strengthening employee engagement and talent growth within Karter. How This Role Fits Into Karter The T&D Analyst is a key piece in Karter’s strategy for valuing and advancing its people. Your work supports the reinforcement of corporate culture, increased productivity, and the development of competencies aligned with the company’s objectives. Responsibilities * Identify and analyze training needs in collaboration with managers and departments; * Plan, organize, and deliver technical, behavioral, and onboarding training programs; * Develop supporting materials and instructional content for internal training; * Monitor and evaluate training effectiveness, proposing continuous improvements; * Manage T&D metrics (training hours, participation rates, costs, and outcomes); * Support implementation of leadership development programs and succession plans; * Maintain and update records of mandatory trainings and technical certifications; * Establish partnerships with institutions and consulting firms to support capacity-building initiatives. Qualifications * Bachelor’s degree in Psychology, Business Administration, Human Resources, or related fields; * Prior experience in Training and Development within an industrial environment; * Knowledge of learning methodologies and outcome evaluation techniques; * Ability to facilitate training sessions and group dynamics; * Proficiency in Microsoft Office (especially Excel and PowerPoint); * Familiarity with e-learning platforms and Learning Management Systems (LMS) is preferred. Desired Profile * Excellent communication and interpersonal skills; * Strong organizational and analytical abilities; * Proactivity and results orientation; * Collaborative mindset and ease in engaging diverse audiences. Why Join Karter? Here, you’ll have the opportunity to work in a dynamic, fast-growing environment—with the freedom to propose improvements and implement innovative development practices. Your work will directly impact the formation and advancement of our teams. Apply Now! If you believe in the power of human development and want to leave your mark at a company on the rise, join Karter Lubrificantes! 2512170202551872139

R. Cônego José Bento, 130 - Centro, Jacareí - SP, 12308-530, Brazil

Negotiable Salary

Customer Experience | Senior Customer Experience Analyst648454641886751213

Indeed

Customer Experience | Senior Customer Experience Analyst

Description: Above all, you must identify with our purpose: to value people so that each one can build their own story. In addition, it is desirable that you have * Experience in CX, satisfaction metrics, and data analysis. * Solid knowledge of NPS, CSAT, CES, and research methodologies, including customer journey mapping. * Ability to transform insights into actionable and measurable strategies. * Strong communication skills and influence capability to engage stakeholders. * Experience working within multidisciplinary squads, collaborating closely with Product, Technology, and Customer Support teams. * Ability to strategically organize and prioritize tasks. Nice-to-have * Experience in financial services companies or fintechs. * Familiarity with analytics and survey automation tools (e.g., SoluCX, Power BI, Typeform). * Certifications or experience in Service Design, Design Thinking, or agile methodologies. Your challenge will be * Coordinating the deployment of surveys and data analysis to identify opportunities for improving the customer journey. * Managing NPS and other CX-related surveys, ensuring proper implementation and strategic data analysis. * Developing detailed reports and presenting relevant insights to various departments across the company. * Monitoring and implementing improvements based on customer feedback, ensuring an optimized customer experience. * Participating in client visits to gather insights and strengthen relationships. * Leading the creation and updating of FAQs, ensuring clear and efficient communication. * Reviewing and updating customer support procedures to promote operational consistency and efficiency. * Handling complex customer interactions, analyzing scenarios, and proposing effective solutions. * Analyzing customer feedback to identify opportunities for optimization and increased profitability. * Mapping customer journeys and validating improvements to ensure a seamless and intuitive experience. * Developing action plans, leading and monitoring CX initiatives, and representing the CX function in multidisciplinary teams. 251217020255511591

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

Relationship Coordinator (1)648454637735711214

Indeed

Relationship Coordinator (1)

Description: Requirements: * Bachelor’s degree in progress in Business Administration, Commercial Management, or related fields; * Proficiency in computer applications and the internet; * Experience in customer service, administrative tasks, and sales; * Availability for travel and business trips. * Preferred: Experience managing personnel within commercial teams/retail stores in the telecommunications/internet service provider industry; * Driver's license class B. Main Responsibilities: * Lead and motivate the internal sales team, monitor performance metrics, and provide technical and commercial support when needed; * Supervise customer interactions and external activities to ensure high-quality service delivery and customer retention; * Develop and train team members, fostering continuous improvement; * Manage administrative routines for the team (attendance tracking, shift scheduling, leave requests, and vacation planning); * Provide regular feedback to align expectations and support individual development; * Support other operational and strategic initiatives within the department. 2512160202201497949

R. Baruel, 50 - Vila Costa, Suzano - SP, 08675-000, Brazil

Negotiable Salary

Junior IT Technician - São José dos Campos/SP648454631495701215

Indeed

Junior IT Technician - São José dos Campos/SP

Description: * Completed technical training in Information Technology. * Currently pursuing a degree in Information Technology is a plus. * Certifications related to hardware and software are valued. * Technical English proficiency for reading manuals and documentation. * Prior experience in customer service and technical support. * Behavioral competencies: strong communication skills, teamwork, proactivity, organization, and problem-solving ability. * Perform preventive and corrective hardware maintenance on computers and peripherals. * Install, configure, and update software as required by the team. * Configure and troubleshoot local area networks. * Provide technical support to users, ensuring efficient service and clarification of doubts. * Assist in administering the operating systems used within the company. 2512170202551922252

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

Relationship Consultant648454606862091216

Indeed

Relationship Consultant

**Main responsibilities:** ✅ In-person, phone, and WhatsApp customer service; ✅ Support for students, parents, and guardians; ✅ Organization of documents and files; ✅ Scheduling of trial classes and support for teachers; ✅ Assistance with enrollment, re-enrollment, and payment management; ✅ Promotion of internal and external school campaigns. **Requirements:** ✔ Completed high school education ✔ Strong communication skills and experience in customer service; ✔ Basic computer skills (Microsoft Office, WhatsApp Business); ✔ Organizational ability and proactivity. **We offer:** A dynamic and welcoming work environment; Ongoing training and professional development; Opportunities for career growth within the school; Market-competitive salary + benefits. Employment type: Full-time CLT contract Salary: R$1,860.00 per month Benefits: * Meal allowance * Transportation allowance Selection question(s): * Are you available to work Monday through Thursday from 12:00 PM to 9:00 PM, Friday from 10:00 AM to 7:00 PM, and Saturdays from 11:00 AM to 3:00 PM?

Av. Brasil, 65 - Parque das Flores, São Paulo - SP, 08391-574, Brazil

R$1,860/month

Customer Service Assistant Level 2 | Customer Support648454605254431217

Indeed

Customer Service Assistant Level 2 | Customer Support

Description: * High school diploma required; * Prior experience in customer support (customer service) is desirable; * Proficiency in Microsoft Office Suite is desirable; * Must reside within easy commuting distance of Mogi das Cruzes; * Full-time onsite availability required. * Provide customer service via WhatsApp, telephone, and email, always with courtesy, active listening, and empathy. * Identify and implement solutions for reported issues; * Understand customer needs and document them thoroughly in the system; * Provide support and seek solutions for customer inquiries. 2512170202551753850

Rua Otto Unger, 68 - Centro, Mogi das Cruzes - SP, 08780-090, Brazil

Negotiable Salary

Remote Customer Service648454605405451218

Indeed

Remote Customer Service

**Description:** **Job Description:** If you are seeking a remote customer service position, wish to develop professionally, and contribute meaningfully, this is your great opportunity—apply now to our Talent Pool and get closer to your next job! Our employer partners are medium- and large-sized organizations offering professional development and growth opportunities; you may be selected by one of them. Learn about our partner companies: AGCO, Air Products, ARV Systems, Club Med, Elgin, Embu S.A. Engenharia e Comércio, Gerdau, GM, Hoganas, Hospital Santa Maria, JSL, Magno Peças, McDonald's, MGITECH, Movida, Nachi, Neobpo, Niterra, Padrão Serviços, Ponsse, Radial, RUD, Simpar, Universidade de Mogi das Cruzes, Vamos, and Hapvida. Your resume will be made available to our employer partners, increasing your chances of being hired. **Responsibilities:** Conduct proactive and reactive customer and service provider support for scheduling installations, maintenance, and removal of devices. Provide service via voice calls, chat, email, and WhatsApp. Deliver service through WhatsApp, phone, and email channels, always with courtesy, active listening, and empathy; identify solutions for reported issues, understand customer needs, and accurately document details in the system; provide support and seek solutions for inquiries. For certain positions: promote sales of services and products via telephone, chat, and email—both acquiring new customers and retaining or recovering existing ones—thereby delivering individual results and achieving defined sales, quality, and operational control metrics. Contribute to the company’s socio-environmental performance by collaborating and actively participating in environmental and occupational safety matters. **Requirements:** Completed high school education; computer literacy; call center or customer service experience preferred; strong customer service skills; excellent verbal communication; attention to detail, teamwork, and proactivity; decision-making ability; knowledge of English and Spanish is preferred. **Benefits:** To be determined. 251217020255834679

Rua Otto Unger, 68 - Centro, Mogi das Cruzes - SP, 08780-090, Brazil

Negotiable Salary

Commercial Representatives – Facilities & Temporary Staffing648454579884821219

Indeed

Commercial Representatives – Facilities & Temporary Staffing

Description: Apply quickly via email: Requirements and Qualifications: * Minimum 2 years of B2B sales experience, preferably in Facilities or Temporary Services. * Excellent communication and negotiation skills. * Proactivity and results orientation. * Proficiency in CRM tools (Salesforce, HubSpot, or similar). * Availability to travel within the metropolitan region. Desirable: * Prior experience in Facilities Management or Temporary HR companies. * Knowledge of industry safety standards and compliance requirements. * Data analysis skills to optimize sales processes. * Technical English fluency. Responsibilities and Duties: * Increase active customer base by 20% within 12 months. * Contribute to a 15% annual revenue growth for the Facilities division. * Reduce contract closing time by 25%. * Improve customer satisfaction rating to 4.5/5. * Directly impact operational efficiency of delivery teams. Benefits: Commission Work Schedule: Primarily business hours Knowledge: Education: Completed High School Behavioral Skills: Communication, Relationship Building 2512160202201867387

Av. Antonio Afonso de Lima, 209 - Centro Histórico de São Paulo, Arujá - SP, 07400-530, Brazil

Negotiable Salary

Tax Planning Coordinator648454553390111220

Indeed

Tax Planning Coordinator

Description: Academic Qualifications: Bachelor's degree in Accounting, Business Administration, Law, or related fields. Postgraduate degree or MBA in Finance or Tax Planning is a plus. Professional Experience: Minimum of 5 years of experience in the tax area, with progressive career advancement, including leadership positions. Experience coordinating teams and managing tax processes, including preparation of tax reports and audits. Technical Knowledge: In-depth knowledge of federal, state, and municipal tax legislation, including special tax regimes and tax incentives. Proficiency in Excel and other data analysis tools. Proficiency in PowerPoint and other presentation tools. Strong mathematical skills and experience developing estimates, projections, and scenarios. Experience with processes and systems, especially tax-related ones. Skills and Competencies: Strategic Vision: Ability to analyze scenarios and propose solutions that add value to the business. Planning and Organization: Skill in managing multiple tasks and deadlines. Critical Analysis and Problem Solving: Ability to analyze financial data and propose effective solutions. Communication and Negotiation: Clarity in presenting analyses and proposals to stakeholders across all hierarchical levels. Ethics and Integrity: Commitment to professional ethics and integrity in accounting practices. * Update and monitor administrative and judicial tax proceedings (active and passive). * Support the development of strategies for optimizing tax burden while ensuring legal compliance. * Coordinate tax efficiency projects and tax management initiatives. * Analyze tax impacts of new operations and business ventures, supporting senior management. * Prepare and manage tax burden monitoring reports. * Supervise external tax advisory services and consolidate tax opportunities for the group. * Support coordination of the tax committee and discussions on tax planning. * Manage tax risks and contingencies by implementing internal controls. * Develop tax simulations and scenarios to support decision-making. * Collaborate with Accounting, Finance, and Legal departments to ensure strategic alignment. 2512170202551842025

Rua Otto Unger, 68 - Centro, Mogi das Cruzes - SP, 08780-090, Brazil

Negotiable Salary

SQL Server Programmer (1)648454502013471221

Indeed

SQL Server Programmer (1)

**Description: Apply quickly via email:** **Requirements and qualifications:** Knowledge of SQL Server databases; SOLID knowledge of data modeling, manipulation, and extraction; Experience converting data from an external system into our system. **Benefits:** Meal allowance, Transportation allowance, Medical assistance **Working hours:** Monday to Friday, from 8:30 to 12:00 and 13:30 to 18:00 **Knowledge:** **Education:** Completed high school 2512170202551291663

Av. Antonio Afonso de Lima, 209 - Centro Histórico de São Paulo, Arujá - SP, 07400-530, Brazil

Negotiable Salary

Indeed

IT Internship

Description: * Currently enrolled in an undergraduate program in Computer Science, Information Systems, Computer Engineering, or related IT fields, with expected graduation starting from January 2028; * Proficiency in Microsoft Office Suite; * Basic knowledge of Windows and Linux operating systems, and familiarity with networks and communication protocols; * Must reside in Jacareí or São José dos Campos. * Assist in server administration, including installation, configuration, and maintenance; * Collaborate on network configuration and maintenance, including switches, routers, and firewalls; * Provide technical support to end users, resolving hardware and software issues. 251217020255781377

R. Cônego José Bento, 130 - Centro, Jacareí - SP, 12308-530, Brazil

Negotiable Salary

Indeed

IT Governance Analyst

Description: * Bachelor's degree in Information Technology, Computer Engineering, Information Systems, or related fields; * Knowledge of IT Governance: frameworks such as COBIT, ITIL, ISO/IEC 38500. * Experience with data analysis and reporting tools to manage and optimize IT performance; * Advanced Excel skills (pivot tables, macros, Power Query, etc.); * Must have easy access to the Mogi das Cruzes region – SP. Service Management Strategy: * Develop and lead strategic initiatives to improve IT service management processes, aligning them with business objectives. * Identify innovation opportunities and propose solutions to optimize IT service delivery. * Act as a facilitator between IT and business units to ensure strategic alignment. Service Process Definition and Governance: * Establish, review, and maintain policies and procedures for IT service management processes (ITIL, COBIT, ISO20000, ISO9000, ISO27001). * Lead the implementation and monitoring of key processes, including: * Incident Management: Ensure rapid response to critical disruptions and lead crisis management. * Problem Management: Coordinate root cause analysis and ensure implementation of permanent solutions. * Change Management: Supervise high-impact changes, mitigate risks, and ensure service continuity. * Configuration Management: Ensure integrity and accuracy of the Configuration Management Database (CMDB). * Service Level Management: Establish, negotiate, and review SLAs, OLAs, and operational targets. Stakeholder and Vendor Relationship Management: * Conduct service review meetings with vendors and ensure compliance with established contracts. * Identify and resolve conflicts between business expectations and IT delivery capabilities. Continuous Service Improvement: * Promote a culture of continuous improvement across all IT areas. * Identify gaps in existing processes and lead projects to enhance service efficiency and effectiveness. * Ensure adoption of new tools and technologies that improve service quality and delivery. Compliance and Auditing: * Ensure IT processes and services comply with applicable frameworks and regulations (e.g., ISO 20000, ISO 27001, ITIL). * Lead internal and external audits, ensuring required documentation and compliance. * Implement controls to mitigate risks associated with IT service delivery. 2512170202551870752

Rua Otto Unger, 68 - Centro, Mogi das Cruzes - SP, 08780-090, Brazil

Negotiable Salary

Senior IT System Development Analyst648454477931541224

Indeed

Senior IT System Development Analyst

**Description: Apply quickly via email:** **Requirements and qualifications:** Define the processes to be used for system and application development. Gather necessary information and refine requirements for project execution. Conduct technical and economic feasibility studies, including maintenance considerations. Develop computerized systems based on collected data, aligned with business rules. Monitor the system approval (homologation) process. Perform tests and simulations to ensure proper system functionality. Deploy and validate systems in the production environment. Guide users on system usage through training sessions and manual creation, as well as providing technical consultation when required. Create technical reports and extract performance indicator data. Investigate emerging technologies to enhance the system. Participate in requirements analysis. Collaborate with internal teams to design and architect software. Write clean and scalable code using the .NET programming language with Oracle database. Develop application systems and programs using Oracle. Design database structures and write program code. Test and implement applications and systems. Review, update, refactor, and debug code. Enhance existing software. Develop documentation throughout the entire software development life cycle (SDLC). Serve as an application subject matter expert and provide technical support. Comply with EHS (Environment, Health, and Safety) procedures and guidelines. **Requirements:** Bachelor’s degree in Computer Science and postgraduate qualification/specialization in Systems Analysis. **Knowledge:** Windows environment Experience as a .NET Developer (ASP.NET, C#, Visual Basic .NET) and HTML5/CSS3. Expertise in Oracle PL/SQL, database modeling and architecture, materialized views, and database jobs. Fluent English Define the processes to be used for system and application development. Gather necessary information and refine requirements for project execution. Conduct technical and economic feasibility studies, including maintenance considerations. Develop computerized systems based on collected data, aligned with business rules. Monitor the system approval (homologation) process. Perform tests and simulations to ensure proper system functionality. Deploy and validate systems in the production environment. Guide users on system usage through training sessions and manual creation, as well as providing technical consultation when required. Create technical reports and extract performance indicator data. Investigate emerging technologies to enhance the system. Participate in requirements analysis. Collaborate with internal teams to design and architect software. Write clean and scalable code using the .NET programming language with Oracle database. Develop application systems and programs using Oracle. Design database structures and write program code. Test and implement applications and systems. Review, update, refactor, and debug code. Enhance existing software. Develop documentation throughout the entire software development life cycle (SDLC). Serve as an application subject matter expert and provide technical support. Comply with EHS (Environment, Health, and Safety) procedures and guidelines. **Requirements:** Bachelor’s degree in Computer Science and postgraduate qualification/specialization in Systems Analysis. **Knowledge:** Windows environment Experience as a .NET Developer (ASP.NET, C#, Visual Basic .NET) and HTML5/CSS3. Expertise in Oracle PL/SQL, database modeling and architecture, materialized views, and database jobs. Fluent English **Benefits:** On-site meals, Commuting allowance, Medical insurance, Dental insurance, Tuition assistance, Basic food basket, Pharmacy benefits, Day off, Profit-sharing program (PLR), On-site cafeteria, Life insurance, Meal voucher, Transportation voucher, Meal allowance **Working hours:** Monday to Friday, 8:00 AM to 6:00 PM **Knowledge:** **Education:** Bachelor’s degree — Systems Analysis and Development, Analysis and Systems Development, Information Technology, Software Engineering — Completed 2512170202551339709

R. Treze de Maio, 107 - Centro, Caçapava - SP, 12281-600, Brazil

Negotiable Salary

Infrastructure | Senior NOC Analyst648454458508811225

Indeed

Infrastructure | Senior NOC Analyst

**The Mission** Provide solutions for information architectures, systems, and infrastructure aligned with organizational processes to achieve institutional objectives while ensuring appropriate levels of cost, quality, and schedule. Specify, develop, and maintain software systems using project management technologies and practices aimed at organization, productivity, and quality. **Responsibilities and Duties** **Your Challenge Will Be** * Work with observability tools: **Zabbix**, **Grafana**, and **Datadog**, among others. * Perform analysis and troubleshooting on Kubernetes, networks, and operating systems (Windows and Linux). * Develop and implement scripts and automation and monitoring solutions using languages such as Shellscript, JavaScript, SQL Server, among others. * Work in Cloud Computing environments (**Azure**, **AWS**) and related tools (**CloudWatch**, **Prometheus**). * Responsible for managing incident escalations via an escalation list and coordinating responsible parties in war rooms to resolve critical issues. * Complete incident post-mortems, document them, and present the results. **Requirements and Qualifications** **First and foremost, you must identify with our purpose: valuing people so each can build their own story.** **In addition, it is desirable that you have** * Over 2 years of experience in the described area; * **Technical Knowledge:** Zabbix, Grafana, Datadog, Cloud Computing, Kubernetes, Shellscript, JavaScript, SQL Server, Computer Networks, and Operating Systems; * Bachelor’s degree completed in Computer Science, Computer Engineering, Information Technology, or related fields; * Basic/Intermediate Technical English. **Preferred Qualifications:** Certifications in Zabbix, Datadog, or similar monitoring solutions. **Additional Information** Here we offer the "Our Way of Caring" Program, which consolidates all our benefits and provides greater quality of life for everyone who works here. **Take a look at what you’ll enjoy by joining our team** * CAJU Flexible Benefits Card – Meal/Voucher, Transportation, and other benefits; * Health Insurance; * Dental Insurance (Bradesco); * Life Insurance; * Study Incentive Programs; * English Course – English Pass (Partnership available for all DM employees); * Wellhub for your fitness needs; * DM Visa Card with pre-approved limit; * Flexible working hours; * Private Pension Plan; * ShortDay – A shorter workday to help you take care of yourself! * No dress code – What matters most is that you feel comfortable; * Birthday leave – A gift from DM to you! * PPR (Profit Sharing Program); * For parents: Daycare assistance for children up to 6 years old; * For parents: Extended maternity and paternity leave – 180 days for mothers and 20 days for fathers. **You’ll Also Find:** * An amazing, relaxed, and welcoming environment; * Professional development and opportunities to grow and advance your career! **WANT TO SIMPLIFY AND DEMOCRATIZE ACCESS TO CREDIT FOR THOUSANDS OF PEOPLE? LET’S DO THIS TOGETHER!** We are a financial products company founded in 2002 to **simplify and democratize access to credit**, especially for lower-income populations—our primary target audience—for whom we develop our solutions. We have established ourselves in the market as the **largest independent manager of private-label (store) credit cards**, having issued over 17 million cards. With presence in over 13,000 points of sale nationwide and more than 1,000 active partners, DM also offers personal loans, the DM App for card and digital account management, microcredit, and other services. We operate from two offices located in São José dos Campos/SP and Fortaleza/CE, and today we proudly count **over 1,200 individual stories**, collectively shaping this ever-growing company! **Join us too!** *To ensure your application is considered, please complete your registration fully and don’t forget to take the profile assessment.*

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

Indeed

Video Designer

**Video Designer – 1105** **Responsibilities:** A professional responsible for creating and developing visual narratives, combining creativity and technical expertise to produce audiovisual content for various platforms. Works from the initial concept through to final project delivery, utilizing animation, live-action footage, illustrations, editing, and conceptual design. Also responsible for content creation, direction, lighting, and specifying technical display systems—such as projectors and projection screens—to ensure quality, visual impact, and communication effectiveness. **Knowledge and Experience** * Proven experience as a Video Designer * Proficiency in design and editing tools (Photoshop, Illustrator, editing and animation software, among others) * Knowledge of filming techniques and video production * Familiarity with directing, lighting, and framing * Basic knowledge of Microsoft Office Suite **Salary: Negotiable** **Working Hours:** Monday to Thursday, 7:00 AM–5:00 PM; Friday, 7:00 AM–4:00 PM (1-hour lunch break) **Benefits:** Meal Allowance (R$ 160.00) + Transportation Voucher **Work Location:** On-site – Ferraz de Vasconcelos/SP Minimum Education: High School Diploma (Secondary Education) * Life Insurance * Transportation Voucher * Meal Allowance

Ferraz de Vasconcelos - R. Ver. Diomar Novaes - Vila Central, Ferraz de Vasconcelos - SP, 08500-015, Brazil

Negotiable Salary

Laboratory Technician II648450122750731227

Indeed

Laboratory Technician II

Kenvue is currently recruiting for a: Laboratory Technician II**What we do** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands \- including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND\-AID® that you already know and love. Science is our passion; care is our talent. **Who We Are** Our global team is \~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. **Role reports to:** SUP GAR QA SR**Location:** Latin America, Brazil, Sao Paulo, Sao Jose dos Campos**Work Location:** Fully Onsite**What you will do** Kenvue is currently recruiting for: **Laboratory Technician II** This position reports to the Chemical Laboratory Quality Control Supervisor and is based in São José dos Campos. **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND\-AID® that you already know and love. Science is our passion; care is our talent. Our global team comprises \~ 22,000 brilliant people, with a workplace culture where every voice matters and every contribution is valued. We are passionate about insights, innovation, and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science, and solve with courage – and have brilliant opportunities waiting for you! Join us to shape our future — and yours. For more information, click here. **What You Will Do** The Laboratory Technician II is responsible for conducting tests and supporting analyses within the department to ensure product compliance with specifications, collecting and analyzing defect-related data when necessary, and supporting process improvements. Key Responsibilities: * Responsible for conducting material/product receipt processes, residue analysis, sampling, and packaging component analysis. * Prepares solutions and performs low-to-medium complexity quality control tests, applying analytical techniques to support identification of raw materials and finished products. * Assists in routine analyses, adhering to established specifications. * Performs simple calculations and records test results in applicable documents/systems. * Participates in and/or supports laboratory investigations of out-of-specification results. * Sends testing equipment for scheduled calibration and maintenance, as needed. * Participates in health, safety, and environmental committees and others. * Contributes to area organization and cleanliness. * Collaborates with cross-functional teams, customers, and suppliers to implement innovative and standardized quality control techniques that enhance product reliability and clarify quality standards. **What We Are Looking For** Required Qualifications: * Technical degree in Chemistry or related fields, with 0\-2 years of experience in quality control or related areas. * Basic understanding of quality control principles, methodologies, and regulatory requirements. * Effective communication and interpersonal skills to collaborate with diverse teams and stakeholders. Preferred Qualifications: * Strong communication skills to effectively collaborate with diverse teams and present quality results. * Willingness to learn and adapt in a dynamic environment, contributing fresh ideas to quality processes. * Demonstrated ability to work independently while contributing to team objectives and influencing without direct authority. * Proactive, results-oriented mindset, focused on continuous learning and professional development. **Your Benefits** * Competitive total rewards package\* * Company-paid holidays, paid vacation, volunteer time off, and more! * Learning and development opportunities * Employee resource groups * This list may vary by location/region * Note: Total rewards at Kenvue include salary, bonus (if applicable), and benefits. The recruiter may share further details about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment and hiring process. Kenvue is proud to be an equal opportunity employer. All qualified applicants will be considered for employment based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or any other legally protected characteristic, and will not be discriminated against on the basis of disability. If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

SAP PS/PP/PM/QM/APM Consultants648450111365131228

Indeed

SAP PS/PP/PM/QM/APM Consultants

Accenture is a global company composed of people passionate about the new—curious, determined individuals unafraid to take risks and propose unconventional solutions. We are the world’s leading professional services company, with extensive expertise in business strategy, consulting, technology, and operations, underpinned by digital capabilities across all our services. Our mission is to deliver experiences that revolutionize people’s lives and transform businesses. We collaborate with clients and partners to design, build, and execute platforms that deliver meaningful solutions aligned with purpose and innovation—delivering applications and helping build architectures that will define the future of business. If you thrive on challenges that integrate business strategy and cutting-edge technology to drive innovation, exciting trends, more agile and intelligent processes, and an inspiring work environment, this is the place for you! This opportunity is part of **Accenture Technology**. Reinvent customer experience, create, deliver, and stand out in new and digital ways through connected products. No two days are alike. We are over 738,000 people, present in more than 120 countries, committed to making the new happen every day and transforming the world into a better place for people. Our core value is Respect for the Individual. We do not discriminate based on gender, race, sexual orientation, social status, or disability. Everyone has equal opportunity to build their career in an inclusive and diverse company. If you too are passionate about what you do, come discover the challenge Accenture is offering you! #LI-LATAM **What you’ll do daily:** * Participate in SAP implementation or AMS projects; * Engage and collaborate with business analysts and client end-users to correctly understand reported issues or service requests; * Plan and coordinate execution of service requests with the development team, owning the process; * Provide continuous feedback to client end-users regarding the status of incidents and service requests; * Conduct unit and integration testing, as applicable, to ensure deliverables meet the validated scope; * Propose and lead initiatives to improve processes and mitigate risks; * Assess and analyze user requests through testing and diagnostics of potential failures or impacts, aiming to ensure system stability; * Address incidents opened by client end-users, reporting issues related to SAP modules while adhering to contracted service-level agreements (SLAs). **What we offer:** * Location: **Brazil**; * Work model: (Flexible/hybrid or Hoffice—with or without potential client site visits, etc.). **Benefits:** * Health insurance extendable to dependents *; * Dental insurance extendable to dependents *; * Life insurance *; * Meal allowance / Food allowance *; * Transportation allowance / Parking assistance / Shuttle assistance *; * Extended paternity leave *; * Mental health program *; * Pharmacy discount *; * Career development plan *; *( * Subject to current policies ). We seek candidates aligned with our company values, enthusiastic about working in a collaborative and dynamic environment, and committed to excellence in delivery and innovation in their day-to-day work. We value competence regardless of race, age, gender, sexual orientation, religion, or political beliefs. The diversity of our people is what makes Accenture exceptional. We recognize that each individual possesses unique and varied strengths. #LI-LATAM

Centervale Shopping Avenida Deputado Benedito Matarazzo Jardim Oswaldo Cruz, - San Marino, São José dos Campos - SP, 12230-002, Brazil

Negotiable Salary

IT Services Operations648446349687051229

Indeed

IT Services Operations

**Job Description:** The IT Services Operations plays a critical role in bridging the gap between business needs and product delivery. This position involves analyzing business processes, gathering and defining product requirements, and ensuring the successful delivery of products or services that meet strategic objectives. The IT Services Operations works closely with cross\-functional teams, including product managers, developers, and stakeholders, to drive product enhancements and optimize service delivery. **Key Responsibilities:** ========================= * **Requirement Gathering \& Analysis:** Collaborate with business stakeholders to collect, analyze, and document detailed product and service requirements. Translate business needs into clear, actionable specifications. * **Product Delivery Coordination:** Support and coordinate product delivery activities, ensuring alignment with business goals, timelines, and quality standards. Facilitate communication between business units and technical teams. * **Process Improvement:** Identify opportunities for process optimization within the delivery lifecycle. Recommend and implement improvements to enhance efficiency and effectiveness. * **Stakeholder Management:** Act as a liaison between business units, IT, and external vendors. Manage expectations and provide regular updates on product delivery status. * **Data Analysis \& Reporting:** Utilize data analytics to monitor product performance, identify trends, and support decision\-making. Prepare reports and dashboards for senior management. * **Risk \& Issue Management:** Proactively identify risks and issues related to product delivery. Develop mitigation plans and escalate as necessary. * **Documentation \& Training:** Maintain comprehensive documentation of business processes, product features, and delivery workflows. Support training initiatives for end\-users and internal teams. **Required Skills \& Qualifications:** ====================================== * Proven experience with ITIL and in business analysis, product management, or related roles within service delivery environments. * Strong understanding of product lifecycle management and agile delivery methodologies. * Excellent analytical, problem\-solving, and critical\-thinking skills. * Proficiency in data analysis tools (e.g., Excel, BI platforms) and ability to interpret complex datasets. * Effective communication and interpersonal skills to engage diverse stakeholders. * Ability to manage multiple priorities and work under tight deadlines. * Familiarity with relevant industry standards and compliance requirements. * Experience with project management tools and documentation software.\[Insert summary of role – approximately 1 paragraph] What are we looking for? Insert a bulleted list of 2\-4 most essential requirements\- can also include here 1\-3 'nice\-to\-haves', that are identified as non\-essential. What will be your key responsibilities? \[Insert list of top 4 key responsibilities for the role] What can you expect from Mars? Work with diverse and talented Associates, all guided by the Five Principles. Join a purpose driven company, where we’re striving to build the world we want tomorrow, today. A strong focus on learning and development support from day one, including access to our in\-house Mars University. An industry competitive salary and benefits package, including company bonus. \#TBDDT

HW8Q+8J Luiz Carlos, Guararema - SP, Brazil

Negotiable Salary