MULTIFUNCTIONAL OPERATOR

Description

Job Summary: Customer service professional handling inquiries via phone, chat, and email; registering and tracking requests; and notifying customers about completed procedures. Key Highlights: 1. Customer support via phone, chat, and email 2. Creating and tracking service requests in the system 3. Engaging service providers and notifying customers Movida is a company offering innovative urban mobility solutions, with a business model strongly oriented toward socio-environmental development. Operating since 2006, Movida currently boasts the newest vehicle fleet in Brazil and maintains locations across the country’s major cities and airports. The company is recognized as a modern car rental provider aligned with the latest technological trends, investing continuously in fleet diversification and renewal, employee training, and exclusive services. Guided by its commitment to service excellence, Movida was the first in the industry to offer services such as monthly and long-term car rentals for individuals, prepaid options, and 27-hour daily rental periods. Focused on technology, it also pioneered sector-wide solutions including web check-in, in-car Wi-Fi, social media chatbots, and contactless payment technology across all vehicles. A SIMPAR Group company, Movida is now part of Movida Participações, established in 2015 to manage operations related to car rentals, used vehicle sales, and light vehicle fleet outsourcing management. With over 6,000 passionate employees, Movida stands out for its innovative, straightforward approach. Its DNA centers on customer focus and prioritizing its people! All selection processes conducted by **MOVIDA** are affirmative, inclusive, and non-discriminatory. **Responsibilities and Duties** * Phone-based customer support; * Chat-based customer support; * Email-based customer support; * Creating service requests in the system; * Engaging service providers; * Tracking service requests; * Notifying customers or service providers about completed procedures. **Requirements and Qualifications** * Availability to work onsite; * Work schedule: 6 days on / 1 day off — 24-hour operation. * Availability to work in the Mogi das Cruzes region. **Additional Information** We offer the traditional benefits you already know — and go beyond them. Learn more! * **CARE CONNECTED:** Specialized 24/7 support center for our employees and their families, offering confidential psychological, health, social, family, financial, and/or legal assistance. * Extended **Maternity Leave** and **Paternity Leave**, plus a **Newborn Kit** for new mothers and fathers. * We understand how important children’s and teenagers’ education is. At **MOVIDA**, we support our employees’ children’s back-to-school needs through the **School Supplies Kit** program. * Our employees enjoy exclusive access to a **discount platform** covering travel, culture and entertainment, services, dining, education, and wellness. * Through the **MOVIDA University**, our people learn and accelerate their professional development, becoming protagonists of their own careers.  * We recognize and value our **veteran employees** who celebrate work anniversaries with us. Employees with **over 15 years** of service receive an especially grand celebration. * **Mom's Corner:** A dedicated space at our headquarters in Itaim Bibi and administrative headquarters in Mogi das Cruzes, designed for mothers returning from maternity leave who wish to **continue breastfeeding**. The area provides all necessary **equipment for milk expression and storage**, ensuring privacy and comfort. **** * **Totalpass:** Access to an extensive network of gyms and mental health and nutrition services, promoting healthy habits and overall well-being. Do you identify with this opportunity? Explore our open positions, apply, and join us in building a company that grows every day. **About Movida** Movida (MOVI3\) is a car rental company delivering innovative urban mobility solutions tailored to all kinds of needs. As the pioneer in offering services such as monthly individual car rentals, in-car Wi-Fi, prepaid plans, and social media chatbots, Movida became the first car rental company in Brazil to transcend the vehicle itself — helping revolutionize the national car rental industry. Attuned to modern times, Movida invests in sustainability, becoming the world’s first publicly listed car rental company to earn B Corporation Certification — joining an elite group of companies whose business model integrates socio-environmental development. In Brazil, it launched Carbon Free, the first program of its kind among car rental companies, neutralizing CO2 emissions generated by its customers’ rentals. Since entering the market in 2006, Movida was acquired by JSL in 2013, went public in February 2017, and is now part of SIMPAR S.A. With an innovative profile supported by strong corporate governance, Movida serves both retail customers through car rentals and corporate clients via fleet outsourcing, in addition to selling certified pre-owned vehicles. Following substantial investments over the past four years, Movida now operates a fleet exceeding 268,000 vehicles, 259 car rental locations, and 89 pre-owned vehicle sales points. For more information, visit Movida’s website: https://www.movida.com.br/