We are looking for a Senior Salesforce Functional Consultant to act as a Case Management Architect within the Service Cloud module on an international-scale project. The professional will be responsible for designing robust functional solutions, focusing on service processes and case management, ensuring alignment with platform best practices and business needs. We are seeking a senior-level candidate with excellent communication skills and proficiency in English, capable of strategically collaborating with technical and business teams. Requirements: **Responsibilities** Lead the functional design and architecture of Case Management solutions in Salesforce Service Cloud; Gather and translate business requirements into efficient configurations and functional workflows; Collaborate with technical teams to ensure proper integrations and scalable solutions; Define standards, best practices, and governance for processes in Service Cloud; Act as a functional reference and strategic partner for business areas; Conduct workshops, presentations, and training sessions to ensure solution adoption; Support testing, validation, and deployment phases, ensuring functional quality. **Requirements** 8+ years of experience as a Salesforce functional consultant or architect; Strong expertise in the Service Cloud module, especially Case Management; Solid understanding of customer service processes and support operations; Experience designing end-to-end solutions within the Salesforce ecosystem; Fluent English (spoken and written) – essential requirement; Excellent communication and stakeholder management skills; Salesforce certifications are a plus (Service Cloud Consultant, Application Architect, among others); Availability to work remotely on an international project.