**Description and Responsibilities:** **Schedule:** 44 hours per week **Level:** Professional **Employment Type:** Service provider \- legal entity 1\. JOB MISSION Ensure that all organization/Group processes are executed according to the defined standard, within established deadlines, with measurable quality, continuous control, simple checklists for verification, mandatory training, and systematic auditing—eliminating improvisation, rework, delays, and dependence on specific individuals. The role’s focus is to govern the actual execution of processes, ensuring operational predictability, standardization, efficiency, quality control, and continuous improvement. 2\. SCOPE OF RESPONSIBILITY AND AUTHORITY ? Authority over all mapped company processes, regardless of department. ? Power to define minimum standards for processes, quality, checklists, indicators, and training. ? Power to audit, demand corrections, re-executions, and adjustments when deviations occur. ? Power to escalate to the Executive Board in cases of recurrence, missed deadlines, leadership failure, or non-compliance with processes. ? Integrated collaboration with: ? HR: roles, training, evaluations, and terminations. ? Leadership: accountability for execution and maintenance of standards. ? Executive Board: reporting on risks, efficiency, and operational maturity. 3\. KEY RESPONSIBILITIES Process Management and Standardization ? Map end-to-end processes, clearly defining: ? Steps ? Responsible parties ? Inputs and outputs ? Deadlines (SLAs) ? Risks ? Ensure every mapped process includes, as mandatory elements: ? Operational execution checklist Simple quality verification checklist ? Measurable indicators ? Associated training ? Keep processes updated, standardized, and aligned with operational reality. 4\. OPERATIONAL QUALITY CONTROL ? Implement and sustain a Quality Control System for all mapped processes. ? Ensure no delivery is considered complete without minimum quality verification. ? Create simple, objective, and executable checklists for: ? Execution verification ? Delivery validation ? Error prevention and rework avoidance ? Periodically audit delivery quality—not just process completion. ? Classify failures as: ? Operational error ? Process failure ? Training failure ? Leadership failure 5\. PDCA AND CONTINUOUS IMPROVEMENT ? Ensure all processes follow the PDCA cycle: ? Plan: define standard, deadline, and indicator ? Do: execute via checklist ? Check: audit execution and quality ? Act: correct, update, and train ? Ensure PDCA remains a living system—driving real, non-bureaucratic corrections. ? Eliminate processes that exist only on paper. 6\. EXECUTION AND DEADLINE AUDITING ? Audit whether processes are being executed as defined. ? Verify compliance with deadlines, SLAs, and quality criteria. ? Identify bottlenecks, deviations, risks, and recurring failures. ? Create mandatory action plans with responsible parties and deadlines. ? Report recurrences to leadership and the Executive Board. 7\. PROJECT AND DELIVERY MANAGEMENT ? Monitor deadlines and deliveries for projects and recurring processes. ? Establish objective acceptance criteria for deliveries. ? Reject deliveries failing to meet deadlines, standards, or checklists. ? Maintain reports on delays and root causes. 8\. INTEGRATION WITH HR ? Link processes to organizational chart positions. ? Ensure no one executes processes without training. ? Integrate processes into new employee onboarding. ? Use processes as the foundation for: ? Performance evaluations ? Structured feedback ? Development plans (IDP) ? Termination decisions due to non-compliance 9\. TRAINING AND CAPACITY BUILDING ? Develop training schedules per process. ? Ensure mandatory periodic refresher training. ? Assess theoretical knowledge and practical execution. ? Document evidence of training. ? Block untrained personnel from performing tasks. 10\. AUTOMATION AND EFFICIENCY ? Identify repetitive and manual tasks. ? Prioritize automations with proven ROI. ? Work with RPA, integrations, and systems. ? Ensure automation adheres to the defined process. ? Keep automations updated and efficient. 11\. POSITION INDICATORS (KPIs) ? On-time delivery rate ? Rework rate ? Number of non-conformities per process ? Process compliance (%) ? Operational efficiency ? Delivery quality ? Process maturity KPIs are monitored with consequences and action plans. 12\. BEHAVIORAL PROFILE AND COMPETENCIES ? High performance ? Skin in the game ? Operational discipline ? Strong, methodical accountability skills ? Objective and direct communication ? Technical and moral authority ? Absolute focus on deadlines, standards, and quality ? Owner mindset **Requirements:** Job Requirements * Bachelor’s degree in Engineering, Project Management, or Process Management; * Postgraduate degree or MBA in Project Management, Process Management, Strategy, or related fields (preferred). * Proven experience in project management and process mapping/optimization; * Experience leading strategic and continuous improvement projects; * Experience managing indicators (KPIs), deadlines, costs, risks, and quality; * Project management methodologies (PMBOK, Agile, Scrum, Kanban, or hybrids); * Process management (BPM, Lean, Six Sigma – preferred); * Process mapping and modeling (AS IS / TO BE); * Project management tools (MS Project, Jira, Trello, Monday, Asana, or similar); * Data and indicator analysis for decision-making; * Advanced Office/Google Workspace proficiency (especially Excel). * Strategic vision and results orientation; * Strong analytical and problem-solving skills; * Leadership, influence, and management of multidisciplinary teams; * Clear, objective, and assertive communication; * Organization, time management, and demand prioritization; * Ability to work under pressure and manage change. * Project management certifications (PMP, CAPM, Scrum Master, Product Owner); * Experience in digital transformation and process automation; * Knowledge of BI tools (Power BI, Tableau, or similar); * Experience in continuous improvement and cost reduction projects. **Benefits:** Medical assistance, Dental assistance