Description: Requirements: * Previous experience as Technical Support N2. * Knowledge of networks (TCP/IP, DHCP, DNS, VPN, routing, and firewall). * Familiarity with Windows and Linux operating systems. * Ability to analyze and efficiently resolve technical issues. * Good communication skills and ability to interact with users. Advantageous qualifications: * Bachelor's degree in Technology-related field. * Knowledge of networks. Work Schedule: * 8:00 AM to 5:00 PM, Monday through Friday, in Paranaguá - PR OBS.: Hey! If you don't meet all the job requirements, we still encourage you to apply, okay? We will carefully analyze your profile considering all your qualifications. What are we looking for? We are seeking a professional to work as a Technical Support N2 in a project at Sipal. If you have experience in the field and knowledge in microcomputer support and networks, this could be the ideal opportunity for you! Your day-to-day responsibilities: * Provide Level 2 technical support to users, resolving complex incidents and requests. * Diagnose and solve hardware, software, network, and operating system issues. * Monitor and maintain IT infrastructure, ensuring service availability. * Assist in configuring and maintaining networks, including routers, switches, and firewalls. 2510240202201817088