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Job Summary: Proactive and committed professional to handle incident registration and management, provide support for operating systems and software, and perform equipment maintenance. Key Highlights: 1. Conducive environment for learning and professional growth 2. Company that values diversity, inclusion, and respect 3. Focus on innovative and sustainable solutions for clients We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even when apart, we stay connected. We hold ceremonies to foster closeness, share knowledge, and stay updated on company news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment, valuing and promoting pluralism. Therefore, **everyone is welcome here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us? **Responsibilities and Duties** **What we’re looking for?** A proactive, committed individual with strong interpersonal skills. **Your typical day will include:** * Registering and managing incidents, handling Level 1 and Level 2 requests; * Providing support for operating systems and software installation (including Office Suite), networks, printers, peripherals, as well as desktop and notebook maintenance; * Performing directory mapping, configuring POP/Exchange email, Lotus Notes, user profiles, VPN installation, and IP configuration; * Monitoring, resolving, and updating incidents in the database to prevent queue buildup that could compromise project SLAs, while minimizing incident backlog; * Creating and updating the knowledge base, procedures, service scripts, and problem resolution documentation in the KCS portal. **Requirements and Qualifications** * Completed high school education * Knowledge of network troubleshooting, microinformatics, software and hardware, Service Desk tools, operating systems, and Office Suite. **Preferred qualifications:** * Pursuing a university degree in Technology. **Working Hours:** * MON-FRI \- 8:00 AM to 4:12 PM / SAT \- 7:00 AM to 11:00 AM. * Work model: 100% on-site * Location:** Campo de Santana, Curitiba \- PR **NOTE:** Hey! If you don’t meet all the job requirements, we still encourage you to apply! We’ll carefully review your profile considering all your qualifications. **Additional Information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental assistance**, ensuring your and your family’s health * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym partnership**, encouraging physical activity * **SESC partnership**, providing varied cultural and leisure activities * **Partnerships for language learning, technology training, and online course platforms** * **Payroll-deductible loans**, with attractive rates \+ financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, stories never run short! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?
