Level 2 Support Technician | Intermittent

Description

Job Summary: We are seeking a Level 2 Support Technician for on-site support, focused on resolving incidents and continuously improving IT services. Key Highlights: 1. On-site technical support for resolving IT incidents 2. Diagnosing and resolving incidents related to the technological environment 3. Contributing to updating and creating articles in the knowledge base ### **Level 2 Support Technician – Intermittent** **Work Location:** Av. Marechal Mascarenhas de Moraes, Monte Belo, Vitória\-ES. **Working Hours:** Monday to Friday, from **10:00 AM to 7:00 PM**, with a 1-hour break. **Employment Type:** Intermittent ### **About Us** **IlhaService Tecnologia** is a company specialized in Information Technology solutions, operating nationwide. Through service delivery, our team provides technical support, infrastructure management, IT environment administration, and more—serving both public and private organizations with a focus on quality, efficiency, and innovation. ### **About the Opportunity** We are looking for a **Level 2 Support Technician** to provide on-site technical support, assisting in incident resolution and handling requests escalated from first-level support. The professional will be responsible for performing technical diagnostics, guiding end users, and contributing to the continuous improvement of information technology services. ### **Main Responsibilities** * Provide on-site technical support for requests escalated from first-level support. * Fulfill service requests related to IT technical support. * Diagnose and resolve incidents related to the technological environment. * Record all support interactions and procedures performed in the client's system. * Escalate issues to higher support levels when necessary. * Assist in controlling and managing the movement of IT equipment assets. * Maintain organized server racks and network cabling in the data center (CPD). * Contribute to updating and creating articles in the knowledge base. * Guide users on the usage, installation, and configuration of systems, software, and equipment. * Suggest improvements to support processes and incident reduction. ### **Requirements** * Completed high school education. * Minimum of **6 months of experience in on-site technical support**. * Intermediate-level computer literacy. * Certification for a course in **Microsoft Office 2010 or later (minimum 20 hours)**. * Certification for a course in **computer assembly and configuration (minimum 20 hours)**. * **Microsoft Certified Systems Administrator (MCSA) Windows 7 or later** certification. **Compensation:** **R$ 12.72 per hour worked** The professional will be paid for actual hours worked, plus statutory benefits anticipated under intermittent employment contracts, such as **13th salary and vacation pay**. **Benefits:** * Meal Allowance of **R$ 31.59 per workday** * Transportation Benefit * Life Insurance * SESC Membership * **Availability Bonus of R$ 100.00**, paid via corporate card upon first activation for coverage (maximum of 10 activations per month). Are you interested in this position? Do you meet the requirements? Apply now and join our selection process. ***Join the Ilha Service team!*** Minimum Education Level: High School (Secondary Education)