Technical Support Analyst

Description

Job Summary: As a Technical Support Analyst, you will work at Fazpay — a fintech aiming to innovate the financial market — ensuring the smooth operation of solutions and delivering the best customer experience through technical issue diagnosis and resolution. Key Highlights: 1. Innovation environment in fintech and continuous learning in technology 2. Opportunity to propose improvements and advance professionally 3. Direct contact with customers and real-world solutions **Job Description — Technical Support Analyst (Fintech)** **About Fazpay:** A fintech founded in Espírito Santo in 2020\. Our mission is to **“fintech-ize” businesses and simplify access to financial services.** We develop digital financial solutions for companies seeking efficiency in payments, financial management, and integration with the financial system. We seek individuals who believe in financial market innovation and wish to help build solutions that impact real businesses. **What you’ll find here:** * A small team with big ambitions * An innovation-driven fintech environment * Continuous learning in technology and payment methods * Direct contact with customers and real-world solutions * Opportunity to propose improvements and advance professionally **The Support Team:** Our support team ensures solution reliability and optimal customer experience. You will serve as a bridge connecting: * Customers * Technology team * Business team Your role will be to **diagnose issues, guide customers, and ensure efficient resolution of technical requests.** **Your Challenges:** * Provide technical support and customer service * Diagnose and resolve issues related to systems and payment methods * Assist customers in using our platforms * Track and ensure timely resolution of support tickets * Collaborate with internal teams (technology, product, sales) * Log all support interactions and maintain an organized history * Identify opportunities to improve processes and systems **What We Expect From You:** * Strong communication and organizational skills * Analytical and solution-oriented mindset * Ability to interact effectively with customers * Fast learning capability * Interest in technology and financial products **Desired Knowledge (Nice-to-Haves):** * Experience in technical support or customer service * Knowledge of payment methods (POS terminals, TEF, acquiring, etc.) * Experience with ERP systems or integrations * Basic understanding of networks, systems, or APIs * Experience with customer service or ticketing tools **Job Details** * **Position:** Technical Support Analyst * **Employment Type:** Full-time * **Work Mode:** On-site * **Location:** Vitória – ES * **Hiring Type:** CLT * **Salary:** R$2\.500,00 to R$3\.500,00 (based on experience) **Working Hours** * Monday to Friday * 44-hour weekly schedule. **Employment Type** Full-time, CLT permanent position. Employment Type: Full-time, CLT permanent, Freelance / PJ Contract Duration: 12 months Compensation: R$2\.500,00 \- R$3\.500,00 per month Work Location: On-site