**VP: Chief Information Officer** **Director of Projects, Finance and Legal** **Work Location: Remote** Develop and customize solutions on the ServiceNow platform, with a focus on **Workspace and Playbooks**, ensuring agile and scalable digital experiences for our employees. **Responsibilities and Duties** * Develop and customize applications on ServiceNow using **App Engine Studio**, including workflows, forms and low-code integrations; * Configure and optimize **Playbooks in Workspaces (Agent Workspace and Employee Center)** for guided support workflows; * Maintain ServiceNow instances (Yokohama version and higher), applying updates and performance adjustments; * Collaborate with agile squads to deliver features, conduct testing and provide second-level support; * Support exploration of new modules (ITOM, SecOps) by participating in proof-of-concept initiatives; * Document solutions and contribute to the team’s knowledge base. **Requirements and Qualifications** * A completed degree in technology fields—such as Information Systems, Computer Science, Computer Engineering or related disciplines—is a plus; * Experience with ServiceNow, with exposure to **Workspace, Playbooks or App Engine**; * ServiceNow CSA certification (or currently pursuing it); * Knowledge of basic JavaScript scripting, Flow Designer and Service Portal. **Additional Information** At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. **Here’s what we offer\* you:** * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, Meal Voucher (VR), Food Voucher (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance and Life Insurance; * Corporate mobile phone. Yes—a brand-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! On Vivo’s best mobile network, even faster with 5G! * An exclusive Vivo offer with special discounts on landline, broadband, TV and apps; * Eligibility for annual Bonus or Profit Sharing Program (PPR); * Plan your future through our Private Pension Plan; * Have children? You’ll be entitled to a subsidy to help cover school, daycare or babysitter expenses; * Work in an environment that respects your personality, your style of dress, your way of being—and where you can be authentically yourself. \#VemdeVocê * Work remotely \#FullMobility * Enjoy flexible working hours; * Take a personal day off (Day off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Access our Educational Development Program, which offers partnerships with educational institutions at discounted rates; certifications and online courses; * Advance your career through our Internal Recruitment Program—within Brazil or abroad—as we operate in over 17 countries! \#VivoMinhaCarreira * Benefit from a range of initiatives designed to improve your physical, emotional and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Our employees have access to consultations with nutritionists, psychologists, social workers, telemedicine services and much more! All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences and individual potential! \#VivoDiversidade We are part of Telefônica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization and real-time choices, placing them in control of their digital lives—securely, reliably and with the quality only Vivo delivers. To achieve this, we lead a digital transformation process and are revolutionizing our company from within. We’ve implemented agile methodologies across the organization, seeking innovative and collaborative ways of working. We actively promote a diverse and inclusive environment that fosters creativity, drives innovation and increases engagement. We believe that **diversity**—in people, experiences, cultures, behaviors, skills and attitudes—is a key differentiator, reflecting the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI+, Race, People with Disabilities (PcD) and Age 50+—to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with delivering an excellent experience to our employees. **\#VemPraVivo**