Description: Are you ready to join a dynamic and innovative team where your talent will be valued and your ideas can shine? We are looking for people passionate about technology and eager to contribute to digital transformation. In our collaborative and stimulating environment, you will have the opportunity to enhance your skills while providing essential technical support to our customers. If you are motivated by challenges, enjoy solving problems, and seek a space to grow professionally, this is your opportunity! Join us and help build solutions that make a difference in people's daily lives. Come be part of a company that invests in the development of its employees and believes in the power of technology to transform lives. We're waiting for you! Responsibilities and Duties * Provide technical support to users regarding Protheus; * Perform installation, configuration, and maintenance of operating systems and applications; * Diagnose and resolve technical issues remotely and on-site; * Log and track incidents in the ticket management system; * Provide guidance and training to users on the use of available technologies and tools; * Collaborate with the IT team in implementing system improvements and updates; * Ensure information security and data integrity. Requirements and Qualifications * Degree in Information Technology, Computer Science, or related fields. * Previous experience in ERP technical support. * Knowledge of Windows and Linux operating systems. * Familiarity with computer networks and network protocols. * Strong communication skills and customer service ability. * Knowledge of remote support tools. * Ability to work in a team and manage time effectively. 2512300202491890336