Scheduling Assistant

Description

Job Summary: Join the Tato Assist team, working in vehicle assistance and tracking, providing agile and humanized support during critical moments, with a focus on resolution and empathy. Key Highlights: 1. Excellence in service delivery through methodology, values, and people. 2. Customer-centric culture, embracing challenges and delivering consistent results. 3. Continuous development and encouraged professional growth. Nice to meet you—we are **Tato Assist**. We specialize in **24/7 Assistance and Vehicle Tracking**, offering agile and humanized support to our customers during critical situations. Our services range from handling accidents and incidents to vehicle breakdowns and towing requests—all with an unwavering focus on resolution and empathy. Here, we believe that **excellence in service is built through methodology, values, and people**. We use the **phonetic alphabet** as our standard communication tool, adhere to well-defined principles, and recognize performance through **meritocracy**. We value continuous development for our employees and work with **clear, quantitative, and qualitative goals**, encouraging professional advancement and internal growth. If you identify with a **customer-focused culture**, enjoy challenges, and seek consistent results, this opportunity may be right for you! Join our **\#ExponentialEvolution!** **Responsibilities and Duties** * Conduct various outbound phone calls (to Members, third parties, multiple departments, Consultants, and Managers) and handle diverse inbound contacts; * Schedule tracker installations, maintenance, and removals; * Confirm execution of scheduled services with installation technicians; * Liaise with the Registration and Support Department to clarify specific situations; * Liaise with Consultants and Managers to clarify specific situations; * Operate various vehicle tracking platforms; * Negotiate service fees with installation technicians; * Support managers in identifying failures, gaps, barriers, and potential fraud indicators. **Requirements and Qualifications** * Completed high school education; * Solid computer skills; * Experience in telephone-based customer service; * Easy access to the Estoril neighborhood/Belo Horizonte. **Additional Information** **Employment Type:** CLT **Working Hours:** 8:00 AM–6:00 PM, Monday to Friday **Location:** Estoril—Near Av. Barão Homem de Melo :) **Work Mode:** On-site **Everyday Benefits That Make a Difference:** **Caju Card:** R$40 per workday to use as you wish: meals, groceries, food, etc. (only R$1 deducted from payroll); **Transportation Your Way—Choose Between:** * Transportation Voucher (with legal 6% payroll deduction) or * Fuel Allowance of R$150 or R$300, depending on distance—no payroll deduction; **UNIMED Health Plan (Unifácil):** Co-payment plan with no monthly fee, subject to the agreement’s terms; **Wellhub (formerly Gympass):** Basic plan fully covered by the company, with optional upgrade at your own cost for the difference only. **Onhappy:** Discounts on domestic and international flights and hotels + R$100 welcome voucher; **Educational Partnerships:** Up to 50% discount on undergraduate degrees, postgraduate programs, and language courses; **Career Development Plan:** Real growth opportunities for those who deliver results and aspire to progress; **Birthday Day Off:** One paid day off to be used within three months following your birthday; **You Club:** Discounts at supermarkets, pharmacies, cinemas, hotels, and more; **Pet Health Plan:** Exclusive discounts for caring for your pet; **Gamification Program:** Achieved goals earn points redeemable for monthly rewards; **SESC Card:** Benefits in leisure, culture, education, and services across Brazil. * STRATEGIC PLANNING; * DAILY ROUTINE MANAGEMENT; * TOTAL QUALITY MANAGEMENT; * SYSTEM DEVELOPMENT AND AUTOMATION; * LEGAL CONSULTING AND CIVIL PROCESS MANAGEMENT; * BUDGETARY MANAGEMENT; * ECONOMIC AND FINANCIAL PLANNING AND CONSULTING; * OUTSOURCING (SERVICE PROCUREMENT); * SOFTWARE LICENSING; * TRAINING, CAPACITY BUILDING, AND PERSONNEL DEVELOPMENT; * PROJECT AND PERFORMANCE INDICATOR MANAGEMENT; * BUSINESS PROCESS MANAGEMENT (BPM); * MARKETING PLANNING AND EXECUTION IN ORGANIZATIONS; * RECRUITMENT AND SELECTION; * BRANDING AND BRAND MANAGEMENT;