Customer Manager

Description

Job Summary: Professional responsible for managing customers and contracts, ensuring product/service quality, and conducting commercial negotiations, with emphasis on relationship building and continuous improvement. Key Highlights: 1. Customer and Contract Management 2. Focus on Quality and Continuous Improvement 3. Negotiation and Interpersonal Relationships ### **Essential Requirements and Competencies:** * Education: Completed undergraduate degree. * Experience: Prior experience in customer management, contract management, and corporate relationship management. * Competencies: Strong communication skills, negotiation ability, interpersonal relationship skills, and focus on continuous improvement. ### **Technical Knowledge:** * Knowledge of contract management and monitoring. * Knowledge of quality indicators and action plans. * Knowledge of operational processes and service standards. * Knowledge of commercial negotiations. * Basic knowledge of service sizing. ### **Responsibilities:** * Provide post-contract support and guidance to customers according to technical specifications. * Verify the quality of delivered products and services, ensuring timely delivery and contractual compliance. * Identify customer needs through site visits and ongoing follow-up. * Conduct negotiations regarding pricing and payment terms. * Clarify customer questions about applied processes. * Develop and propose initiatives to strengthen the customer-company relationship and improve internal processes. * Monitor inventories of leased parts at customer sites. * Represent the company in customer meetings, preparing visit schedules and meeting minutes. * Monitor quality indicators and support the implementation of action plans. Minimum Education Level: Technical Vocational Training Desired Education: * Commerce, Technical Vocational Training * Business Administration, Undergraduate Degree Willingness to travel * Meal Allowance * Dental Care Plan * Health Insurance * Performance Bonus * Commuting Allowance