We are **Quality Digital**! Learn more about us: * **A phrase that defines us** \- We are IT solutions specialists and passionate about innovation! * **To infinity and beyond** \- We are *\#borderless*. Our team is spread across Brazil and the world. * **Our culture** \- Even though we’re apart, we’re together. We hold ceremonies to stay closer, share knowledge, and keep up with our company’s latest news! * **We are diverse** \- One of our commitments is to make our company an increasingly diverse, inclusive, and respectful environment—valuing and promoting plurality. Therefore, **everyone has a place here**, regardless of race, gender, age, sexual orientation, religious belief, or disability. * **Our goal** \- To empower our clients’ businesses through innovative and sustainable solutions. Are you ready to join us on this journey? **Responsibilities and duties** **What we’re looking for?** An organized and proactive individual. **Your day-to-day responsibilities** * Responsible for providing user support via telephone, remote, or in-person assistance, as well as logging incidents to enable analysis and resolution of service requests, escalating them to resolver teams when necessary; * Service requests related to operating systems, software, hardware, networks, Office Suite, databases, printers and peripherals, as well as technical requests concerning services, security, and products; * Delivering technical support to ensure high availability and performance of clients’ platforms; and, when required, guiding and training users; * Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment; * Conducting directory mapping, configuring POP/Exchange and Lotus Notes email accounts, setting up user profiles, installing VPN, configuring Active Directory and IP addresses; Performing infrastructure-related requirement analysis, development, testing, acceptance validation, and deployment; * **Requirements and qualifications** * Fluent English (**Mandatory**); * Level 2 (L2) / Field Service support; * Technical support for regular and VIP users, both in-person and remotely; * Support for videoconferencing equipment; * Desktop, notebook, and mobile device configuration and maintenance; * Knowledge of Office 365; * Knowledge of Outlook email configuration; password resets; * Knowledge of computer networking; * Network cable cleaning; * Hardware knowledge; * Support for legacy systems; * Knowledge of OS formatting; * Knowledge of Windows and Office Suite; * Knowledge of smartphones; * Knowledge of mobile devices; * User support; * Good teamwork skills; * Proactivity. **Working hours** * Monday to Friday, from 08:00 to 17:00 or from 09:00 to 18:00; * Employment type: CLT (Brazilian formal employment contract); 100% in-person (São Paulo, Berrini) **NOTE:** Hey! If you don’t meet all the job requirements, we still invite you to apply—okay? We’ll carefully evaluate your profile considering all your qualifications. **Additional information** **What you’ll find here:** * A conducive environment for **learning** and **professional growth** * **Performance evaluations** and **feedback**, aimed at continuous development of our people * **Meal and/or food allowance**, for grocery shopping and meals * **Medical and dental insurance**, so you and your family stay healthy * **Pharmacy partnership**, offering discounts on medications * **Childcare allowance**, per current policy * **Gym membership partnership**, to encourage physical activity * **SESC partnership**, offering diverse cultural and leisure activities * **Partnerships for language, technology, and online learning platforms** * **Payroll-deductible loans**, with attractive rates + financial education program * **Corporate University and learning paths**, featuring diverse content on technology, soft skills, market trends, and much more * **Employee referral program**, with opportunities for rewards and bonuses * **Group life insurance** Here, there’s no shortage of stories to tell! So, how about grabbing your cup of coffee, tea, juice, or favorite beverage—and learning more about us, falling in love with what we do, exploring our open positions, and joining this ever-growing team?