Technical Support Assistant I

Description

Job Summary: Join an innovative telecommunications team focused on excellence in customer service and technical problem resolution. Key Highlights: 1. Dynamic and innovation-focused customer service 2. Problem resolution and customer support for fiber-optic and telephone services 3. Opportunity to revolutionize customer interaction If you are seeking a dynamic work environment focused on innovation and growth, this is the right place for you! We are passionate about innovation and excellence in customer service. We are a company specializing in fiber-optic internet and telephony, connecting people — that’s what drives us. Our goal is to deliver a unified and optimized experience of speed and service. You will join a team revolutionizing how businesses interact with their customers. We enhance sales and support, delighting people through our technology. Always striving to scale, surprise, and grow. **Responsibilities:** * Receive calls from customers or businesses to resolve reported issues or provide information related to the customer’s inquiry, identify the relevant department or area involved in the service, redirect calls, or guide the customer on procedures; * Provide service following planned and controlled scripts and guidelines; * Confirm all customer registration data in the system: full address, e-mail, and preferred contact phone numbers for direct communication with the customer or the person responsible for the request; * Clearly and thoroughly record in the system all information provided by the customer (field “Observation / Agent’s Report:”); * Perform basic connection tests related to physical aspects, asking the customer about loose or disconnected cables and status indicator lights; * Perform basic connection tests according to technology (Radio, ADSL, Fiber); * Inform the customer of the protocol number during the service call; * Check overdue installments, outstanding balances, and send related information to the customer. Compensation: R$2\.188,16 per month Benefits: * Medical assistance * Dental assistance * Internet allowance * Meal voucher * Transportation voucher Work Location: On-site