Store Manager

Description

Job Summary: Coordinate and supervise all store activities, ensuring achievement of sales targets, excellence in customer service, and efficient management. Key Highlights: 1. Team Leadership and Development 2. Operations Management and Performance Metrics 3. Results-Oriented Approach and Customer Satisfaction **Job Objective:** Plan, coordinate, and supervise all store activities, ensuring achievement of sales targets, excellence in customer service, store organization, and efficient management of staff and operational processes. Main Responsibilities * Manage daily store operations. * Lead, guide, develop, and evaluate the team of employees. * Prepare work schedules, monitor working hours, days off, and vacations. * Track performance indicators (sales, average transaction value, productivity, losses, and targets). * Ensure achievement of sales targets and adherence to service standards. * Monitor store organization, cleanliness, and standardization. * Oversee sector restocking, merchandise replenishment, and product display. * Supervise goods receipt, verification, storage, and movement. * Implement actions to reduce losses and prevent damages. * Ensure correct pricing and product identification. * Monitor store opening and closing procedures and supervise cash handling processes. * Address customer complaints and ensure customer satisfaction. * Ensure compliance with internal regulations, company policies, and applicable legislation. * Maintain constant communication with Human Resources, Procurement, Finance, Logistics, and Executive Management departments. * Identify process improvement opportunities and implement actions to increase unit productivity and results. * Safeguard company assets, employee safety, and proper maintenance of facilities. Requirements * Completed or ongoing undergraduate degree in Business Administration, Commercial Management, Business Processes, or related fields (preferred). * Proven experience in team management within retail. * Knowledge of inventory management, performance metrics, and store operations. * Proficiency in computer applications and management systems. Competencies * Leadership. * People Management. * Effective Communication. * Organization and Planning. * Proactivity. * Decision Making. * Negotiation. * Conflict Resolution. * Strategic Vision. * Results Orientation. * Customer Orientation. * Emotional Intelligence. Compensation: R$1\.672,94 \- R$6\.000,00 per month Benefits: * Transportation Allowance Work Location: On-site