Operations Supervisor – Unit

Description

**Job Description** Join the customer service division of Brazil's largest integrated healthcare network. Here, you'll find an agile environment that values innovation and leadership. As part of this team, you’ll have the opportunity to oversee patient care across Hospitals, Laboratories, and the Customer Service Center—the largest integrated healthcare network in Brazil. We care comprehensively—thus, we’re present at every touchpoint in the lives of millions of patients, enabling us to achieve outstanding outcomes by welcoming all individuals exactly as they are. **Diversity matters to us!** We recognize that diversity fosters innovation in our workplaces—but above all, we’re certain we’re part of the transformation. We promote dignity and respect for everyone, ensuring each person feels safe being their authentic self. Our opportunities are open to all individuals who believe in transforming the future of healthcare. We encourage applications from everyone who recognizes the importance of building a prejudice-free, harassment-free, and discrimination-free environment—be part of the transformation and \#VemSerDasa. Together, we always deliver our best. Be the person who transforms the future of healthcare, **\#VemPraDasa \#DasaLovers \#VemSerDasa** **Important:** We do not charge any fees during our selection processes. **Responsibilities and Duties:** * Supervise, monitor, and guide the reception team to ensure appropriate service flow according to established instructions and routines—including billing, result delivery, unit cash handling, schedule adherence, pending authorization forms, and client-related incidents. **Requirements and Qualifications:** * Completed or currently pursuing a Bachelor’s degree; * Prior experience in reception roles (clinics, hospitals, laboratories); * Previous leadership experience in customer service (e.g., as shift supervisor, team leader, or reception supervisor); * Experience handling customer, patient, or supplier interactions; * Familiarity with health insurance plans and their respective procedures and rules; **Additional Information:** It’s by caring for our people that we become the healthcare system people desire—and the world needs. Check out our benefits: * Nutrition support: Meal Voucher / Food Voucher or On-site Cafeteria (depending on location); * Health support: Health Insurance and Life Insurance; * Development support: Dasa University, Career & Development Cycle, Technology/PMAX Academies, and the Crescer Program within Dasa; * Others: Transportation Voucher and Performance-Based Bonus (PPR). Only Dasa offers—the Health Program, built upon 5 pillars: * Spiritual: yoga; * Physical: TotalPass, primary care clinic, discounts on exams and vaccines; * Intellectual: Dasa University; * Relational: UAU Benefits Club and SESC benefits; * Emotional: Telepsychology. * Benefits may vary depending on the job location and brand. **Shape the future of healthcare** **\#VemSerDasa** **Important:** We do not charge any fees during our selection processes. Minimum Education Level: Bachelor’s degree