NOC SUPPORT I (12/36)

Description

Job Summary: A professional responsible for monitoring the network, providing advanced support to business customers, and assisting field technicians with maintenance and installation. Key Highlights: 1. Advanced support for residential and business customers 2. Network monitoring and resolution of connectivity issues 3. Assistance to field technicians and service ticket registration **Position: NOC SUPPORT I (12/36\) NIGHT SHIFT** **Location: Barbante Street, 1570 \- Morro do Meio, Joinville \- SC** **Work Schedule: 12/36** **Working Hours: 6:00 PM to 6:00 AM** **Job Summary:** * Responsible for network monitoring, providing advanced support to business customers via chat or phone, and assisting field technicians with maintenance and installation. **Responsibilities:** * Advanced phone and chat support for residential and business customers. * Network and customer monitoring. * Diagnose and resolve internet connectivity and network device issues. * Register service tickets and solutions in the internal system. * Provide remote support to field technicians. **Qualifications:** * Basic knowledge of networking and IT. * Good communication and typing skills. * Ability to work in a team and solve problems. * Prior customer service experience (preferred). **Base Salary: R$ 1\.792,00** **Attendance Bonus: R$ 200,00** **Night Shift Allowance (20%): R$ 358,00** **Meal Voucher: R$ 394,50** **Transportation Voucher** **Health Insurance** **Birthday Leave** **Free Parking** **Internet Allowance** Employment Type: Full-time, CLT Permanent Compensation: R$2\.744,00 per month Benefits: * Medical assistance * Internet allowance * Free parking * Meal voucher * Transportation voucher