Junior Relationship Analyst

Description

If you are passionate about innovation and people, and seek to work in a dynamic, collaborative, and challenging environment, this could be your opportunity to make a difference here at FGM. FGM Dental Group operates with the purpose of transforming smiles, delivering health and self-esteem to people worldwide. We strive to enable people to smile more and better, without fear of being happy. **Responsibilities and duties** * Provide multichannel customer service (phone, web, and WhatsApp); * Introduce the relationship channel and validate customer data; * Consult service history and track requests; * Provide support to customers and field teams; * Deliver information on products, services, events, and courses; * Schedule appointments and follow up post-service; * Collect and analyze customer feedback; * Support complaint resolution and track related actions; * Analyze service data and generate management reports; * Identify opportunities for improvement and optimize internal processes; * Develop and conduct satisfaction surveys; * Create presentations and supporting materials for management; * Train colleagues and support the team in daily tasks; * Collaborate with internal departments and contribute to strategic decisions; * Develop and administer CSAT and NPS satisfaction surveys; **Requirements and qualifications** * Currently pursuing a Bachelor’s degree in Administration, Commercial Management, Marketing, or related fields; Experience with Microsoft Office and customer service; * **Additional information** * **Initial benefits:** * Transportation allowance; * Meal voucher; * Food allowance; * Wedding gift; * Newborn gift; * Clarear Program: comprehensive health care; * Wellhub (Gympass) * **Benefits after probation period:** * Profit-sharing program (PPR); * Health insurance plan; * Dental insurance plan (DentalUni); * Life insurance; * Partnerships with educational institutions; * Partnerships with language schools; * Childcare allowance (subject to company policies); * Education assistance \| After 12 months (subject to company policies); * *For more details, visit our careers page on Gupy or our website (**https://fgmdentalgroup.com**).* **Transforming Lives Through Smiles** — this is FGM’s purpose. We are a pioneering and leading company in the dental whitening segment in Brazil, having developed and patented the country’s first at-home dental whitening product. We operate in over 100 countries, offering a portfolio exceeding 400 products, always pursuing excellence and partnerships to transform smiles. FGM continues to grow. We have over 700 employees distributed across five manufacturing plants and four stores located in São Paulo, Rio de Janeiro/RJ, Porto Alegre/RS, and Belo Horizonte/MG, with plans to expand to additional stores across Brazil. Our work is guided by core values: scientific foundation, performance, agility, and passion. These values drive our daily work and allow us to build lasting relationships with dentists, patients, professors, and researchers across Brazil and internationally. We believe in the power of transforming smiles and aim to improve people’s lives through our products. This is our mission and commitment — extended also to our employees, as we are a united team with nearly three decades of experience, delivering the best solutions in aesthetic dentistry and implantology. Together, we are FGM — transforming smiles and making a difference in the field of dentistry. Join the FGM Family and transform lives through smiles too!