Software Technical Support

Description

Job Summary: Customer support via phone, email, and chat; incident registration and tracking; support for software installation, configuration, and updates. Key Highlights: 1. Customer service and technical support in commercial automation 2. Collaborative work environment 3. Opportunity for growth and development **Occupation:** Information Technology Technician R$ **Salary Expectation** R$ 1\.618,00 **Number of Positions** 1 **Working Hours** From 08:00 to 18:00 **Education Level** Completed High School (Professionalizing Secondary Education) **City** Juiz de Fora \- MG * R$ **Salary Range** R$ 1\.618,00 * **Number of Positions** 1 * **Working Hours** From 08:00 to 18:00 * **Education Level** Completed High School (Professionalizing Secondary Education) * **City** Juiz de Fora \- MG Applications for this opportunity close on **03/15/2026** ### **Job Description** TRM Sistemas specializes in commercial automation, software installation, and technical support for management systems. We deliver technological solutions that simplify our customers’ daily operations, always prioritizing service quality and efficiency. Job Responsibilities: • Customer support via phone, email, and chat; • Incident registration and tracking; • Support for software installation, configuration, and updates; • Identification and escalation of complex technical issues to higher support levels; • Assistance in user training for system usage; • Maintenance of a knowledge base containing common questions and solutions. ### **Prerequisites** Requirements: • Completed high school education (technical or undergraduate studies in IT, Administration, Information Systems, or related fields are preferred); • Basic computer skills (Windows, Microsoft Office suite, networking, and internet); • Strong written and verbal communication skills; • Organizational ability and teamwork skills; • Prior experience in customer support or technical assistance is desirable (including internships). ### **Benefits** What We Offer: • Transportation allowance; • Meal/food allowance; • Career development plan and internal training; • Collaborative work environment and opportunities for growth. Applications for this opportunity close on **03/15/2026** #### **About the Company** TRM Sistemas focuses on commercial automation, delivering comprehensive, high-quality, and agile solutions to its clients. #### **Location** *Av. Barão do Rio Branco, 1863 • Suite 1611 • Downtown • 36\.013\-020 • Juiz de Fora \- MG*