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Job Summary: Provide support and manage the entire application lifecycle, including activation, usage, and cancellation, as well as follow up on responses to members. Key Highlights: 1. Will manage the application lifecycle 2. Monitor app usage and activations/deactivations 3. Engage with members regarding CRR, CRA, and ombudsman requests **Description:** Provide support, handling matters related to application activation, usage, and cancellation; Record, track, and enter information into the system to confirm application activation and deactivation; Track and control monitoring apps for user entries, active users, and canceled users; Handle and follow up on client member responses concerning CRR, CRA, and ombudsman requests; Perform other tasks of similar nature, complexity level, and responsibility. **Compensation Notes:** Not disclosed
