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Junior Training & Development Coordinator (Call Center)
Negotiable Salary
Indeed
Full-time
Onsite
No experience limit
No degree limit
Condomínio Edifício Banco São Paulo - R. Maj. Claudiano, 1726 - Centro, Franca - SP, 14400-690, Brazil
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Description

**Who we are?** Responsible for personal achievements, professional growth and dream realization, Âncora always seeks to help and innovate, prioritizing what we value most in our culture: ethics, evolution, and empathy. **Your challenges:** * Plan, structure, and monitor the annual training and development plan, ensuring alignment with the company's strategic needs and business indicators; * Implement technical, behavioral training and development programs, ensuring delivery quality and standardization; * Map training needs (TNA) based on performance, operational indicators, and leadership feedback; * Identify team skills, talents, and gaps, proposing actions for continuous improvement; * Guide and support the creation of instructional materials, manuals, learning paths, and content in collaboration with the TD team; * Ensure maintenance, updating, and standardization of all training materials, content, and processes; * Conduct refresher sessions and operational reinforcements whenever necessary, according to process changes, campaigns, or low team performance; * Supervise and guide the TD team, organizing routines, distributing tasks, and ensuring operational efficiency; * Monitor TD indicators such as training performance, ramp\-up time, content adherence, and post\-training results; * Develop and apply learning assessments and training effectiveness evaluations, proposing improvements based on results; * Support leadership in people development strategies, contributing to career plans, succession, and retention; * Manage the internal training calendar, ensuring organization, communication, and resource availability. **What we are looking for?** * Bachelor's degree in Administration, Human Resources, Psychology, or related fields; * Proficiency in Microsoft Office Suite (especially PowerPoint and Excel); * Intermediate knowledge of material creation tools (Adobe, Canva, or similar); * Previous experience in training, development, or corporate education; * Experience analyzing training and performance indicators (desirable); * Strong communication and group facilitation skills; * Proactivity and problem\-solving ability; * Organization and priority management; * Dynamism and adaptability; * Leadership and team development skills. **What we offer?** * Work schedule from 8:00 AM to 6:03 PM, Monday through Friday; * Fixed salary \+ bonus; * CAJU meal allowance \+ (benefit that includes psychological and nutritional support for employees); * Transportation allowance; * Medical insurance; * Dental insurance; * Pharmacy discount plan; * Partnerships with universities and English schools; * Life insurance; * Gympass; * Birthday day off; * PLR (profit and results sharing); * Discount on purchasing a consortium card; * SESC membership; * Evoluir Project (financial aid for employee self\-development). Join one of the best companies to work for! **\#ComeBeAncora**

Source:  indeed View original post
João Silva
Indeed · HR

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