Customer Service Representative - Franca/SP (With or Without Experience)

Description

Job Summary: Call Center Agent seeks efficient and effective solutions for customer post-sales requests and difficulties. Key Highlights: 1. Focus on problem-solving and customer satisfaction 2. Oral and written communication, information analysis, and patience 3. Proficiency in internal systems and agility with tools To apply, register via the link: * ***https://carreiras.magazineluiza.com.br/vagas/438778*** **What does a Call Center Agent do?** A Call Center Agent seeks efficient and effective solutions to meet customer post-sales requests and resolve any related difficulties; Customer support is available via: phone, social media, email, or Reclame Aqui; \- Records service protocols based on information received from the customer; \- Must also be proficient in computer use (website searches, internal system operation, and excellent typing speed). **Schedule:** Monday to Friday, 2:10 PM to 8:30 PM; Saturdays, 9:00 AM to 3:00 PM **Required Technical Competencies:** \- Basic computer skills; \- Ability to read, interpret, and draft emails; \- Ability to conduct online searches; \- Good typing speed; \- Ability to operate multiple tools simultaneously with agility; **Required Behavioral Competencies:** \- Strong oral and written communication skills; \- Text comprehension ability; \- High level of patience; \- People-oriented individuals passionate about human relationships; \- Information analysis ability; \- Problem-solving ability;\- Customer focus (seeking solutions based on customer satisfaction); \- Flexibility and availability regarding working hours. **Requirement:** \- 18 years of age or older **Education:** \- Completed or currently pursuing high school **Selection Process Steps:** \- Registration; \- Online test; \- Group activity; \- Individual interview Employment Type: Direct Hire (CLT) Benefits: * Medical assistance * Dental assistance * Meal allowance * Transportation allowance Selection Question(s): * To complete your registration, we require your CPF number. Education: * High School Diploma (Mandatory)