Technical Support Analyst

Description

Job Summary: A technical support professional to assist users with hardware, software, and systems, focusing on service delivery and organization. Key Highlights: 1. Technical support assistance to users 2. Support for IT routine tasks 3. User-friendly service delivery and teamwork **Responsibilities:** * Provide technical support assistance to users; * Support for hardware, software, and systems; * Log and track service requests; * Support for IT routine tasks. **Requirements:** * Proficiency in computer science and technical support; * Strong user-facing communication skills; * Organizational skills and ability to work in a team. **Preferred Qualifications:** * Prior experience in technical support or help desk roles; * Basic knowledge of Microsoft 365; * ITIL certification. **Compensation Package:** Base salary + Cost-of-living allowance + Benefits. **We Offer Benefits Such As:** * Health and dental plan subsidy; * Life insurance; * Career development program; * University benefit. **Working Hours:** Monday to Friday, 8:00 AM to 6:00 PM. **Work Location:** Jardim Goiás - Goiânia - GO **Employment Type:** Full-time / CLT Minimum Education: Bachelor's Degree Desired Field of Study: Computer Engineering, Bachelor's Degree