Customer Service Representative

Description

Job Summary: A professional for multi-channel customer service, focusing on problem analysis, responsiveness, and daily incident logging, requiring strong organizational skills and effective communication. Key Highlights: 1. Multi-channel customer service (telephone, email, chat, social media) 2. Quick problem analysis and resolution 3. Ability to handle difficult situations and work under pressure **RESPONSIBILITIES**: * Provide customer service via phone calls, emails, chats, and messages on customer communication platforms to resolve inquiries, complaints, or requests; * Analyze reported problems, filter them, and gather information from responsible departments, prioritizing service responsiveness; * Log daily incidents; * Sense of urgency; **REQUIREMENTS**: * Completed high school education; * Basic computer skills; * Organizational skills and strong verbal communication; * Ability to handle difficult situations; * Courtesy, problem-solving ability, and capacity to work under pressure; vagas@abinsaut.com.br 62 99112\-9479 Compensation: R$1\.800,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site