IT Assistant - Level 1 Support

Description

Job Summary: Provide first-level support, perform initial diagnosis of hardware, software, and network failures, configure tools, and escalate complex tickets. Key Highlights: 1. First-level technical incident support and resolution 2. Initial diagnosis of hardware, software, and network failures 3. Support in configuring corporate tools and user access **Job Description:** ---------------------- Provide first-level support for reception, registration, and resolution of technical incidents. The scope includes initial diagnosis of hardware, software, and network failures, as well as support in configuring corporate tools and user access. This role requires accurate demand triage, application of standardized technical procedures, and precise escalation of complex tickets to subsequent levels. **Mandatory Requirements:** ------------------------------ Completed or ongoing undergraduate degree; Relevant work experience; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Salary:** ------------ $2,674\.05 **Benefits:** --------------- Partnerships with educational institutions Psychological support On-site meals Transportation allowance Health insurance Life insurance Semi-annual Profit Sharing Plan (PPR) Dental plan Discounts on vehicle and product purchases **Work Location:** ---------------------- Saga Brasil \- Setor Bueno T7 **Working Hours:** ------------------------ Monday to Friday: 08:00–18:00; Saturday: 08:00–12:00