Cashier

Description

Job Summary: A Sephora Cashier is responsible for handling cash procedures and delivering exceptional customer service while maintaining store organization and adhering to company policies. Key Highlights: 1. Provide enthusiastic and Sephora-standard-aligned customer service. 2. Contribute to a pleasant and organized work environment. 3. Act as a productive and motivated member of the store team. ### **Position** Cashier ### **Profile** **JOB MISSION** Carry out all cash-handling procedures and related tasks, and deliver customer service in accordance with Sephora’s procedures. **PRIMARY RESPONSIBILITIES** **In-Store / Customer Service** * Adhere to all Sephora customer service policies and standards; * Greet and serve all customers enthusiastically and in accordance with Sephora’s service procedures; * Recognize and respect colleagues’ work; * Contribute to a pleasant and organized work environment; * Complete transactions accurately and efficiently (including gift wrapping); * Handle returns/exchanges in a positive manner; * Engage customers in appropriate conversation during transaction completion; * Provide basic store and product information to customers as needed; * Encourage customers to participate in satisfaction surveys; * Participate as a productive and motivated member of the store team; * Follow LVMH Group’s Code of Ethics and Conduct. **Store Presentation** * Maintain awareness of Sephora’s product promotion concepts at all times; * Maintain cleanliness and organization standards at the checkout area; * Assist in maintaining backstage standards: stockroom, cabinets, kitchen, restrooms, etc. **Operations** * Execute and comply with all Sephora policies and procedures; * Strive to ensure excellence within your area of responsibility; * Participate in supply control (packaging, bags, gifts, labels, etc.); * Complete all assigned store tasks promptly and accurately; * Contribute to maintaining store safety standards; * Communicate area needs to the Supervisor; * Ensure compliance with sampling policies and procedures; * Stay informed about in-store special events and merchandise promotions; * Assist in reducing company expenses without compromising service or standards; * Perform daily cashier and operational duties: * Returns/exchanges; * Communication of supply replenishment needs; * Price adjustments\*; * Cash register opening procedures; * Cancellations\*; * Cash register closing procedures; * Employee transactions\*; * Package products appropriately; * Must be approved by Store Manager or Supervisor. **Training** * Complete all My Sephora Learning trainings; * Seek additional training when necessary; * Assist in onboarding new cashiers. **REQUIRED QUALIFICATIONS, EXPERIENCE AND COMPETENCIES** **Experience** * Prior cashier experience preferred; **Qualifications** **Required Knowledge and Skills** * Customer service, communication, and organizational skills; * Logical reasoning; * Experience handling cash/register — preferred; * Basic computer skills — preferred. **Education Level** * High school diploma or equivalent. **Job Requirements** * Communicate clearly with customers and colleagues verbally; * Operate the point-of-sale system; * Demonstrate availability and flexibility; * Comply with the dress code; * Deliver consistent and reliable service. **Competencies** * Teamwork; * Committed and proactive attitude; * Willingness to learn; * Professional ethics and values aligned with Sephora. ***SEPHORA*** **MAISON** ------------------------ Sephora’s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969\. The House provides a superior selection of quality products and always keeps pace with the latest trends. The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn. With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients. At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.