Telecommunications Technician

Description

Job Summary: We are seeking a responsible and communicative professional to join our technical support team, providing both remote and on-site assistance, diagnostics, and problem resolution. Key Highlights: 1. Growth opportunities in the telecommunications field 2. Ongoing internal training 3. A learning environment and professional development Remote and Field Support Technician – Mega Telecom \*Location:\* Goiânia – GO (on-site) \*Work Model:\* On-site with remote commitments and event-based development \*Working Hours:\* Full-time / Driver's license required \*Start Date:\* Immediate \-\-\- \#\#\# About Mega Telecom We are a company specialized in telecommunications solutions, IP telephony, cloud-based PABX, technical support, and network infrastructure. We seek a responsible, communicative professional with solid IT knowledge to join our technical support team. \-\-\- \#\#\# Responsibilities \- Remote customer support via phone, WhatsApp, video conferencing, and remote access (AnyDesk / TeamViewer, etc) \- End-user technical support: computer configuration, data management, file organization, printers, Excel, and basic software tools \- Technical problem diagnosis and resolution \- Opening, tracking, and logging support tickets \- \*On-site field support when necessary\* (installations, diagnostics, and physical support) \- Basic network, internet, and telephony support \-\-\- \#\#\# Requirements \- \*Solid computer skills\* (Windows, installation and configuration, file organization, etc) \- \*Basic knowledge of Excel and Microsoft Office Suite\* \- Strong communication skills and customer service ability \- Organization, responsibility, and proactivity \- Availability for \*external travel\* when required \-\-\- \#\#\# Preferred Qualifications (not mandatory) \- Prior experience in technical support \- Knowledge of \*telephony, PABX, VoIP, or IP telephony\* \- Familiarity with \*network infrastructure\* (cabling, routers, MikroTik, switches) \- Experience in the telecommunications sector \- Basic Linux knowledge \-\-\- \#\#\# Desired Profile \- Ability to learn quickly and solve problems efficiently \- Patience and clarity in explaining procedures \- Organizational and time-management skills \- Commitment and eagerness to grow within the field \-\-\- \#\#\# Benefits \- Genuine growth opportunities in the telecommunications field \- Ongoing internal training \- A learning environment and professional development Job Type: Full-time CLT Benefits: * Health insurance * Transportation allowance * Company vehicle Job Type: Full\-time Pay: R$1,779\.61 \- R$4,138\.97 per month Work Location: In person