IT Support Assistant - Level 1

Description

Job Summary: Provide first-level support for receiving, logging, and resolving technical incidents, including diagnosing failures and configuring tools. Key Highlights: 1. First-level technical incident support 2. Initial diagnosis of hardware, software, and network failures 3. Support in configuring corporate tools and user access **Job Description:** ---------------------- Provide first-level support for receiving, logging, and resolving technical incidents. The scope includes initial diagnosis of hardware, software, and network failures, as well as support in configuring corporate tools and user access. This role requires accurate demand triage, application of standardized technical procedures, and assertive escalation of complex tickets to subsequent support levels. **Mandatory Requirements:** ------------------------------ Completed or currently pursuing a Bachelor's degree; Relevant work experience; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Salary:** ------------ $2,674.05 **Benefits:** --------------- Partnerships with educational institutions Psychological support On-site meals Transportation allowance Health insurance Life insurance Semi-annual Profit Sharing Program (PPR) Dental plan Discounts on vehicle and product purchases **Work Location:** ---------------------- Saga Brasil \- Setor Bueno T7 **Working Hours:** ------------------------ Monday to Friday: 08:00–18:00; Saturday: 08:00–12:00