Monitoring Assistant

Description

Responsibilities: * Responsible for handling remote phone calls; * Ensure accuracy and security of transactions conducted in self-service areas; * Monitor and supervise self-service areas to ensure a smooth and secure customer experience; * Monitor and record canceled transactions for subsequent analysis and fraud prevention; * Perform email validation and investigations to ensure compliance with company policies and operational security; * Organize and control storage and access to media files, such as surveillance videos and documents; * Record and analyze sales transactions to identify patterns, trends, and improvement opportunities; * Record relevant data and information in shared spreadsheets for management analysis and decision-making; * Produce detailed reports for the department. Working hours: 13:55 \- 22:15, rotating shift 6x1