**Customer Service/Administrative Assistant** IRH Consulting is hiring for its client in the household and cleaning services segment, a well-established franchise in the market. If you are **organized, proactive** and focused on **problem solving** to ensure customer satisfaction, **YOU are the person we are looking for!** **Position:** Customer Service/Administrative Assistant **Employment type:** CLT **Compensation:** R$ 1\.876.00 **Benefits:** Transportation voucher and meal allowance (R$23.50 per day) **Work hours:** Monday to Friday (09:00 to 18:00\) and Saturday from 08:00 to 12:00 (home office) **Your Responsibilities:** * Record, organize and optimize all customer appointments and registrations in the management system (CRM/ERP), ensuring information accuracy and optimal allocation of service professionals (housekeepers). * Organize and plan the entire service schedule for the following day, ensuring efficient logistics between the professional and the customer. * Serve as the main communication point with housekeepers/service professionals, confirming availability, providing service details and offering necessary support. * Maintain contact with professionals to confirm their arrival at the service location (customer) and monitor the daily schedule, providing real-time support. * Quickly resolve any issues that may arise (delays, absences, staff changes, misunderstandings, etc.), minimizing impact on the customer and ensuring service continuity. * Handle any problems or conflicts between customers and service professionals quickly, fairly and effectively, aiming at retention and loyalty. * Perform customer and professional registrations and updates, draft contracts (when necessary), and assist in issuing invoices. **Essential requirements:** * Experience in administrative routines and customer service, preferably involving schedule management or logistics. * Proficiency with systems (CRM or ERP). * Excellent interpersonal communication skills, clarity and empathy when dealing with customers and service professionals. Job type: Full-time CLT Pay: R$1\.870.00 per month Benefits: * Meal allowance * Transportation voucher