CUSTOMER SERVICE SUPERVISOR

Description

Job Summary: A professional responsible for supervising workflow, leading and training the customer service team, monitoring service quality, resolving issues, and serving as a liaison between the team and management, with experience in bakeries, snack bars, or fast-food restaurants. Key Highlights: 1. Leadership and training of in-person and online customer service teams 2. Monitoring service quality and order preparation 3. Experience in bakeries, snack bars, or fast-food restaurants Responsible for supervising workflow at our facilities and for training and leading the in-person front-of-house customer service team, monitoring service quality and online order preparation, providing kitchen training, adhering to sanitary surveillance regulations, resolving problems, and acting as a liaison between subordinates and management. Also responsible for leading the team, managing staff leave and shift schedules; after service hours, assisting with customer service and cleaning routines; supervising the customer service team’s management, training, and performance evaluation; monitoring service delivery to identify favorable and unfavorable aspects and implementing improvement methods. Additionally, handling digital customer service via Facebook, Instagram, WhatsApp, and telephone. The ideal candidate is competent, capable of guiding and training staff, well-versed in processes under this role’s responsibility, focused, and results-oriented, with experience in bakeries, snack bars, or fast-food restaurants. Minimum of 4 years of verified experience in this role (as evidenced by employment record). Employment Type: Full-time CLT Compensation: R$1.650,00 - R$2.000,00 per month Benefits: * Transportation allowance