E-commerce Assistant

Description

Job Summary: Support e-commerce operations for a women's clothing store, focusing on product listing, order processing, customer service, and virtual store routines, including sales. Key Highlights: 1. Experience in e-commerce and women's fashion sales 2. Comprehensive support for online operations and customer service 3. Opportunity to develop e-commerce skills Women's clothing store located in the Padre Eustáquio neighborhood of Belo Horizonte Working hours: Monday to Friday, 10 AM to 7 PM; Saturday, 10 AM to 2 PM Salary: BRL 2000.00 \+ commissions to be defined Benefits: \- Transportation allowance \- Snacks provided at the workplace **Responsibilities** Support e-commerce operations, ensuring accurate product listings, order processing, customer service, and assistance with virtual store operational routines and sales execution. **Main responsibilities:** List, update, and review products on the website and marketplaces (description, price, photos, inventory). Monitor and process orders: picking, verification, invoicing, and shipment tracking. Monitor delivery statuses and provide support in cases of delays, exchanges, or returns. Provide customer service via WhatsApp, e-mail, chat, or sales platforms. Assist in managing integrated inventory with the physical store or distribution center. Support creation and updating of campaigns, promotions, and banners on the website. Identify and correct listing errors, pricing discrepancies, or description inaccuracies. Generate and update basic spreadsheets and reports on sales, orders, and performance. Assist with administrative tasks related to e-commerce. **Requirements and technical competencies:** High school diploma completed Basic computer and Excel knowledge Familiarity with e-commerce platforms and marketplaces is desirable Basic understanding of logistics, invoicing, and customer service is desirable Employment type: Full-time, permanent CLT contract Compensation: BRL 1,900.00 \- BRL 2,000.00 per month Benefits: * Transportation allowance